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Servicio Advisor
Scania Group. Ensure a positive customer experience from reception to delivery of the unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by ensuring a positive experience from reception to delivery, effectively managing service orders, and communicating with clients regarding unit status. Capable of identifying improvement opportunities and supporting complaint management while adhering to quality policies.
Highest-signal resume keywords
Customer Experience ManagementService Order ManagementComplaint ResolutionData Entry and ManagementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Order ProcessingDocument ManagementData CaptureBudget ValidationService History Review
Soft Skills
Problem-SolvingInterpersonal CommunicationTime Management
Industry Keywords
Customer Service PoliciesQuality ProceduresService SalesPreventive MaintenanceSatisfaction Reporting
About the role
Key responsibilities & impact- Ensure a positive customer experience from reception to delivery of the unit
- Follow up promptly on requested services and communicate service status and progress
- Manage documents related to service orders
- Comply with customer service and quality policies and procedures
- Identify opportunities for improvement or additional service sales
- Capture and update data in the corresponding systems
- Support complaint and claim management by seeking effective solutions
- Receive units in the workshop
- Open and close service orders in the system
- Communicate continuously with clients regarding unit status
- Coordinate work scheduling with the technical team
- Review service history and active policies
- Validate and authorize budgets with clients
- Ensure units are clean and ready for delivery
- Register and appropriately channel complaints or disagreements
- Prepare basic follow-up or satisfaction reports
- Follow up on scheduled appointments and ensure punctuality
- Support recovery of overdue service-related portfolio
- Propose complementary services, including preventive maintenance and extended warranties
Requirements
What you’ll need- Upper Secondary School
- Availability for required travel of 0–25%