Technical Consultant

Scania Group

. Welcome service department customers, open service orders, and request credit approvals .

Posted 11/4/2026full-timeConcórdia • BrazilJunior💰 R$40 per dayWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and service order processing capabilities, with a focus on promoting and negotiating service offerings. Possesses knowledge of products and services, along with the ability to monitor operational compliance and support sales teams.

Highest-signal resume keywords

Customer Relationship ManagementService Order ProcessingNegotiation SkillsOperational Compliance MonitoringProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Order ManagementEstimate PreparationSales NegotiationService Appointment SchedulingWarranty Work RoutingInvoice IssuanceCRM System ManagementTechnical Campaign IdentificationPreventive Maintenance KnowledgeCorrective Maintenance Knowledge

Soft Skills

Customer ServiceProblem SolvingCommunicationCoachingTeam Coordination

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Service DepartmentMaintenance ProgramsOperational ComplianceSales StrategyCustomer Renewals

About the role

Key responsibilities & impact

Welcome service department customers, open service orders, and request credit approvals
Review vehicle history and identify required services, technical campaigns, and safety campaigns
Prepare estimates and offer additional services, scheduled maintenance, and outstanding campaigns
Classify the source of services and record lost sales in the system
Promote and receive service appointments
Negotiate service prices and deadlines, requesting approvals when necessary
Route services according to their nature, including warranty work and preventive and corrective maintenance
Complete service orders, release vehicles, and issue invoices
Offer, negotiate, and sell Scania Maintenance Programs
Prospect for services in accordance with the dealership’s strategy
Build customer relationships, respond to inquiries and complaints, and escalate complex issues
Provide advanced information about products and services
Process customized or special requests and coordinate resources with internal teams
Support customer renewals and sales teams
Monitor operational compliance, CRM systems, and administrative processes
Develop professional capabilities through training, coaching, continuing education, and best-practice follow-up

Requirements

What you’ll need

University degree—Bachelor’s or equivalent
1–3 years of experience
Knowledge of products and services
Resume attached in the “My Documents” section (required)
Availability to travel 0–25%

Benefits

Comp & perks

Unimed health insurance, extended to eligible dependents
Meal voucher of R$40.00 per business day
Food allowance card worth R$500.00
Transportation allowance
Life insurance
Discount on the purchase of Volkswagen vehicles