Workshop Manager

Scania Group

. Set routines for planning and follow-up meetings and carry out regular meetings .

Posted 10/14/2026full-timeIpoh • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical and supervisory experience in workshop management, ensuring quality standards, efficient operations, and effective communication with customers and team members. Capable of analyzing performance metrics and implementing improvement initiatives to achieve workshop goals.

Highest-signal resume keywords

Workshop ManagementTechnical ExperienceSupervisory ExperienceHeavy Vehicle LicenseAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Standards ImplementationWorkshop DocumentationKPI MonitoringCost AnalysisComplaint ProcessingService Solutions MarketingWorkshop Tool ManagementStandards DevelopmentImprovement Initiatives

Soft Skills

Team-Based CollaborationCustomer Relationship ManagementEffective Communication

Certifications & Qualifications

Tertiary Education/DegreeWorkshop-Operation Licenses

Industry Keywords

Automotive IndustryWorkshop OperationsService Exchange ProceduresWarranty Parts ComplianceSpare Parts Coordination

About the role

Key responsibilities & impact

Set routines for planning and follow-up meetings and carry out regular meetings
Verify efficient flow of authorized workshop work, ensuring quality and documentation
Develop, implement, and monitor standards and routines, including workshop cleanliness and tidiness
Monitor workshop tools and equipment, arranging purchase, repair, and calibration
Monitor deviations and initiate appropriate actions and escalations
Promote and work with DOS to ensure uniform quality standards
Coordinate Spare Parts activity and ensure parts availability and compliance with service exchange and warranty parts procedures
Manage workshop facilities and create work-time schedules for shifts
Build and maintain relationships with customer representatives
Monitor complaint processing and handle major or complicated complaints
Assist workshop personnel and customers with technical issues
Participate in meetings with key customers when required
Market and communicate Scania service solutions to existing and potential customers
Coordinate and follow up Services Salesman activities when required
Enable team-based collaboration and effective workshop communication
Monitor workshop pricing and discounts against established levels
Cooperate with local and distributor departments on service strategy, portfolio, and solutions
Manage and analyze workshop running costs and expenditure budget
Follow up service business and financial results
Set, monitor, maintain, and follow up KPIs
Handle applicable workshop-operation licenses and monitor developments
Analyze standards to identify improvement opportunities
Initiate improvement activities to achieve workshop goals

Requirements

What you’ll need

Tertiary Education/Degree
Technical experience
Supervisory experience
Heavy vehicle license
Experience from workshop position or similar
Relevant work experience in automotive industry

Benefits

Comp & perks

Required travel: 25-50%
Permanent employment