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Junior Relationship Manager
ScanSource Brasil. Manage relationships with clients and partners in the government sector, ensuring satisfaction, loyalty, and recurring business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships within the government sector, focusing on customer satisfaction and loyalty. Proficient in analyzing data, preparing management reports, and utilizing CRM tools for effective sales pipeline management.
Highest-signal resume keywords
Client Relationship ManagementPublic Procurement KnowledgeSales Pipeline ManagementData Analysis and ReportingBusiness Development in Government Sector
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Customer Relationship ManagementAccount ManagementBusiness DevelopmentData AnalysisSales ReportingPublic Bidding ProcessesTender NoticesFramework AgreementsPrice Registration SystemsSales Management
Soft Skills
CommunicationRelationship BuildingConsultative SupportProblem SolvingCommercial Effectiveness
Tools & Technologies
CRM ToolsSales Pipeline Management Systems
Certifications & Qualifications
Bachelor’s DegreePostgraduate Degree or MBA (Preferred)
Industry Keywords
Government SectorPublic AgenciesPublic Sector InstitutionsTechnology DistributorResellerManufacturerCommercial StrategiesMarket DevelopmentClient SatisfactionSales Indicators
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage relationships with clients and partners in the government sector, ensuring satisfaction, loyalty, and recurring business
- Support the prospecting and acquisition of new opportunities with public agencies, government entities, autonomous agencies, foundations, state-owned companies, and other public-sector institutions
- Provide consultative support to clients and partners by understanding their needs and directing appropriate solutions within the public procurement context
- Serve as the focal point among the company, clients, partners, resellers, and manufacturers, assisting with commercial, technical, and operational matters
- Monitor commercial opportunities, quotation processes, tenders, price registration systems, framework agreements, and other contracting methods applicable to the public sector
- Support the development of commercial strategies for growing government accounts, considering the distribution, reseller, and manufacturer ecosystem
- Monitor client and partner satisfaction, identifying opportunities to improve service and the commercial experience
- Prepare management reports containing information on the client portfolio, ongoing opportunities, sales pipeline, relationship indicators, and account development
- Monitor client and partner performance indicators, proposing actions to improve results and increase commercial effectiveness
- Support relationship-building initiatives, events, commercial meetings, corporate presentations, and market development initiatives in the government sector
- Keep records up to date in CRM systems, ensuring visibility into interactions, opportunities, requests, and relationship history
- Support the company in identifying opportunities to improve processes for serving the public sector
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Economics, Marketing, Sales Management, Business Management, Institutional Relations, or a related field
- Experience in customer relationship management, commercial customer service, account management, business development, or similar areas
- Basic knowledge of the government market and the dynamics of serving public-sector clients
- Experience analyzing data, preparing management reports, and monitoring sales indicators
- Knowledge of CRM tools and sales pipeline management
- Preferred: experience at a technology distributor, reseller, or manufacturer serving the government sector
- Preferred: previous experience in sales, relationship management, or business development for the public sector
- Preferred: knowledge of public bidding processes, public procurement, price registration systems, framework agreements, electronic bidding, and tender notices
- Preferred: experience in the technology market, particularly with infrastructure, software, cloud, security, data center, networking, or professional services solutions
- Preferred: postgraduate degree or MBA in business, sales management, sales, marketing, public administration, technology, or a related field
- Preferred: English or Spanish proficiency
Benefits
Comp & perks- Meal allowance and/or food allowance
- Transportation allowance or parking assistance
- National health and dental insurance
- Gym membership benefit
- Life insurance
- Profit-sharing program, based on the achievement of targets
- Birthday month day off
- Support for a government program focused on maternity and paternity leave
- Maternity and paternity kits
- Employee referral program
- Pet care benefit
- Internal career opportunities at a multinational company recognized globally as one of the largest providers of technology solutions