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Relationship Manager – Junior
ScanSource Brasil. Manage relationships with customers and partners in the Government sector, ensuring satisfaction, loyalty, and recurring business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and business development within the Government sector, with a strong focus on public procurement processes and commercial strategy development. Proficient in analyzing data and preparing management reports to enhance customer satisfaction and commercial effectiveness.
Highest-signal resume keywords
Customer Relationship ManagementPublic Procurement ProcessesCommercial Strategy DevelopmentData Analysis and ReportingCRM Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Business DevelopmentAccount ManagementSales Pipeline ManagementCommercial SupportPublic Sector Knowledge
Soft Skills
Relationship BuildingCustomer Satisfaction MonitoringConsultative Support
Tools & Technologies
CRM Systems
Certifications & Qualifications
Bachelor’s DegreePostgraduate Degree or MBA (Preferred)
Industry Keywords
Government SectorPublic AgenciesTendersFramework AgreementsPrice Registration Systems
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage relationships with customers and partners in the Government sector, ensuring satisfaction, loyalty, and recurring business
- Support the prospecting and acquisition of new opportunities with public agencies, government entities, autonomous authorities, foundations, public companies, and other public-sector institutions
- Provide consultative support to customers and partners by understanding their needs and directing suitable solutions within the context of public procurement
- Serve as the primary point of contact between the company, customers, partners, resellers, and manufacturers, assisting with commercial, technical, and operational requests
- Track commercial opportunities, quotation processes, tenders, price registration systems, framework agreements, and other procurement methods applicable to the public sector
- Support the development of commercial strategies for Government accounts, taking into consideration the distribution, reseller, and manufacturer ecosystem
- Monitor customer and partner satisfaction, identifying opportunities to improve service and the commercial experience
- Prepare management reports containing information on the customer portfolio, ongoing opportunities, sales pipeline, relationship metrics, and account growth
- Track customer and partner performance indicators, proposing actions to improve results and increase commercial effectiveness
- Support relationship-building initiatives, events, business meetings, corporate presentations, and market development activities focused on the Government sector
- Keep records up to date in CRM systems, ensuring visibility into interactions, opportunities, requests, and relationship history
- Support the company in identifying opportunities to improve customer service processes for the public sector
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Economics, Marketing, Sales Management, Business Management, Institutional Relations, or a related field
- Experience in customer relationship management, commercial support, account management, business development, or similar roles
- Basic knowledge of the Government market and the dynamics of serving public-sector customers
- Experience analyzing data, preparing management reports, and monitoring commercial performance indicators
- Knowledge of CRM tools and sales pipeline management
- Preferred: experience working for a technology distributor, reseller, or manufacturer serving the Government sector
- Preferred: previous experience in sales, relationship management, or business development for the public sector
- Preferred: knowledge of public procurement processes, government contracting, price registration systems, framework agreements, electronic bidding, and tenders
- Preferred: experience in the technology market, particularly with infrastructure, software, cloud, security, data center, networking, or professional services solutions
- Preferred: postgraduate degree or MBA in business, sales management, sales, marketing, public administration, technology, or a related field
- Preferred: English or Spanish proficiency
Benefits
Comp & perks- Meal allowance and/or meal voucher
- Transportation allowance or parking allowance
- National health and dental insurance coverage
- Gym membership
- Life insurance
- Profit-sharing program, subject to the achievement of targets
- Birthday Month Day Off
- Support for a government program focused on maternity and paternity leave
- Maternity and paternity kits
- Employee referral program
- Pet benefits partnership
- Internal career opportunities within a multinational company