Director of Clinical Operations – Video Engagement

Scene Health

. Lead and scale the clinical team supporting Scene Health's asynchronous video-based care model .

Posted 9/17/2026full-timeRemote • United StatesLead💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading clinical teams within technology-enabled care models, focusing on video-based engagement strategies, performance metrics, and quality assurance. Proficient in developing operational plans and coaching staff on effective communication techniques.

Highest-signal resume keywords

Clinical LeadershipVideo-Based CommunicationPerformance Framework DevelopmentQuality Assurance ProgramsData and Technology Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Protocol DevelopmentEngagement MetricsVideo CoachingTelehealth ExperienceDigital Care ModelsPerformance AnalysisPatient Retention StrategiesTeam Structure DevelopmentQuality Standards EnforcementAsynchronous Video Engagement

Soft Skills

MentoringCoachingEmpathyCommunicationCollaboration

Tools & Technologies

SalesforceTalkdeskScene's Platform

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree (Preferred)

Industry Keywords

Digital HealthVirtual CareHealth TechQuality ImprovementStartup Experience

About the role

Key responsibilities & impact

Lead and scale the clinical team supporting Scene Health's asynchronous video-based care model
Own standards for video-based care, including clarity, empathy, tone, adherence support, and clinical accuracy
Set the vision and strategy for asynchronous video engagement to motivate, retain, and support patients
Identify, test, and scale video engagement approaches, formats, cadence, and messaging
Develop operating plans, team structures, staffing models, and performance expectations
Partner with Enrollment, Customer Success, Growth, Product, and HR to launch, optimize, and scale clinical programs
Lead, mentor, and grow nurses, pharmacists, health coaches, and support staff
Build performance frameworks measuring video engagement quality, patient engagement, and retention
Coach team members on on-camera presence and technique, including modeling high-quality video engagement
Oversee staffing, scheduling, coverage, service levels, and engagement targets
Implement QA programs evaluating video engagement effectiveness, clinical quality, and protocol adherence
Monitor performance and address engagement, quality, and compliance gaps
Standardize SOPs and escalation pathways
Ensure accurate and timely documentation for billing, reporting, and compliance
Use Salesforce, Talkdesk, and Scene's platform to track KPIs and inform operational decisions
Analyze performance data to identify engagement innovation opportunities and intervention needs
Represent the clinical video engagement function at external meetings and events

Requirements

What you’ll need

Clinical background (e.g., Nurse, Pharmacist, PA, or equivalent)
10+ years of progressive leadership experience leading clinical teams, including in technology-enabled or digitally delivered care models
Experience building and coaching teams on video-based or camera-facing communication, such as telehealth, video coaching, or virtual care
Experience building team structures, performance frameworks, and engagement or retention metrics
Experience developing and enforcing clinical protocols, QA programs, and quality standards within scalable, tech-driven care models
Strong data and technology fluency, with hands-on experience using digital tools to manage operations and performance
Bachelor's degree required
Eligible to work in the United States
Visa sponsorship is not available
Preferred: experience leading digital health or virtual care programs
Preferred: experience working in a startup or health tech company
Preferred: experience partnering with hospitals, health plans, or public health organizations on quality improvement initiatives
Preferred: advanced degree (e.g., MBA, MPH, MScN)
Preferred: Spanish language capabilities

Benefits

Comp & perks

Paid vacation
Paid sick leave
Paid holidays
Health insurance
Dental insurance
Vision insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Professional development and growth opportunities
Remote work
Opportunity to work on a game-changing healthcare solution
Inclusive, equal-opportunity workplace