Scene Health

Medical Director

• Lead and scale the clinical team supporting Scene Health's asynchronous video-based care model
• Own standards for video-based care, including clarity, empathy, tone, adherence support, and clinical accuracy
• Set the vision and strategy for asynchronous video engagement to motivate, retain, and support patients
• Identify, test, and scale video engagement approaches, formats, cadence, and messaging
• Develop operating plans, team structures, staffing models, and performance expectations
• Partner with Enrollment, Customer Success, Growth, Product, and HR to launch, optimize, and scale clinical programs
• Lead, mentor, and grow nurses, pharmacists, health coaches, and support staff
• Build performance frameworks measuring video engagement quality, patient engagement, and retention
• Coach team members on on-camera presence and technique, including modeling high-quality video engagement
• Oversee staffing, scheduling, coverage, service levels, and engagement targets
• Implement QA programs evaluating video engagement effectiveness, clinical quality, and protocol adherence
• Monitor performance and address engagement, quality, and compliance gaps
• Standardize SOPs and escalation pathways
• Ensure accurate and timely documentation for billing, reporting, and compliance
• Use Salesforce, Talkdesk, and Scene's platform to track KPIs and inform operational decisions
• Analyze performance data to identify engagement innovation opportunities and intervention needs
• Represent the clinical video engagement function at external meetings and events

Director of Clinical Operations – Video Engagement