Group Leader – Customer Service

Schaeffler

. Ensure appropriate order fulfillment processes for an assigned customer group or product group .

Posted 10/27/2026full-timeDanbury • Connecticut • United StatesSenior💰 $96,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in optimizing customer service standards and processes while effectively managing team resources and capacity. Proficient in resolving supply chain issues and enhancing service delivery efficiency.

Highest-signal resume keywords

Customer Service OptimizationSupply Chain Problem ResolutionSAP ProficiencyVerbal And Written Communication SkillsTime Management And Multitasking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order Fulfillment ProcessesData AnalysisIssue Resolution ProtocolsCustomer Satisfaction MetricsOperational Measures Implementation

Soft Skills

Phone EtiquettePrioritization SkillsTeam Leadership

Tools & Technologies

SAPOutlookExcel

Industry Keywords

Manufacturing EnvironmentCustomer ServiceAccounts Receivable

About the role

Key responsibilities & impact

Ensure appropriate order fulfillment processes for an assigned customer group or product group
Establish and optimize Customer Services standards and processes, including response times, issue resolution protocols, and customer satisfaction metrics
Plan and prioritize team resources and capacity, allocating staff and tools effectively
Resolve supply chain problems arising during order processing, such as delays, while minimizing impacts on service quality and delivery commitments
Identify supply chain optimization areas and report them to accountable management
Implement operational measures to improve service delivery and efficiency

Requirements

What you’ll need

Associate's degree or equivalent relevant customer service experience
Working knowledge of office technology, including SAP, Outlook, and Excel
Phone etiquette
Excellent verbal and written communication skills
Time management and multitasking skills in a fast-paced environment
Ability to prioritize in a fast-paced environment
Ability to read reports and use report data for analysis
Must be a “US Person” as defined by 22 C.F.R. § 120.15
Must be authorized to work in the US without employment visa or sponsorship
Preferred: Bachelor's degree
Preferred: Proficiency in SAP
Preferred: 2–3 years of customer service/accounts receivable experience in a manufacturing environment
Preferred: Previous leadership experience

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance plans
401(k) matching contributions up to 6%
Skill development workshops
Ongoing learning and development programs
Schaeffler Academy learning and training offering
Wellness programs and resources supporting physical, mental, and emotional health