Junior IT Service Desk Agent

Schaeffler

. Ensure the operational operation of end devices, including administration, installation, repair processing, and inventory management .

Posted 10/27/2026full-timeSieroniowice • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT device administration, installation, and troubleshooting, with a strong focus on user support and system error resolution. Proficient in Microsoft operating systems and Microsoft 365, with a solid understanding of logistics IT processes.

Highest-signal resume keywords

IT Device AdministrationMicrosoft Operating SystemsMicrosoft 365Level 2 Issue ResolutionLogistics IT

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationError AnalysisTechnical SupportInventory ManagementUser End Device SupportMedia Technology IntegrationIP Network IntegrationTicketing SystemsActivity ReportingProcess Establishment

Soft Skills

Analytical ThinkingIndependenceSolution-Oriented MindsetCan-Do ApproachForward-Looking Thinking

Industry Keywords

IT Incident ManagementCentral Logistics CenterOperational ITEnd User SupportProblem Resolution

About the role

Key responsibilities & impact

Ensure the operational operation of end devices, including administration, installation, repair processing, and inventory management
Identify and resolve problems related to delivery, installation, and connection of IT devices at users' workplaces
Analyze and correct system and program errors for Level 2 issue resolution
Provide technical support for end users regarding IT systems
Escalate unresolved issues according to the IT Incident Management process
Update tickets, create activity reports, and properly record, document, and close issues
Ensure proper system administration during regular operations, including monitoring and implementation of roles and rights
Participate in operating IT subsystems, including releases, changes, and extensions
Support the establishment of new processes in the Central Logistics Center in Sieroniowice

Requirements

What you’ll need

Successfully completed education in information technology
Good knowledge of Microsoft operating systems and Microsoft 365
Experience in Logistics IT or Operations IT is advantageous
Knowledge in supporting user end devices and media technology, and their integration into IP networks
Very good command of the English language (minimum B2)
Analytical and forward-looking thinking
Independence
Strong can-do approach with solution-oriented mindset

Benefits

Comp & perks

Medical care for the employee and family
Sports card
Group life insurance for the employee and family
Cafeteria Platform with various benefit options and monthly points
Financial bonus for each successful recommendation of a new colleague
Modern workplace with advanced technology and ergonomic conditions
Training platforms, internal and external trainings, supporting experts, and real-life challenges
Development opportunities in a global company and team