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Account Manager – Insurtech
SchemeServe. Own the day-to-day relationship with a portfolio of clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and account management skills, with a focus on customer success and retention. Proficient in problem-solving, communication, and organizational abilities, particularly in technology and SaaS environments.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementCustomer SuccessProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Issue ResolutionCRM ManagementAccount Health MonitoringSaaS Product ExperienceTechnical Questioning
Soft Skills
Excellent Communication SkillsAttention to DetailProactive ApproachAbility to Build RapportDiligent Work Ethic
Certifications & Qualifications
Full UK Driving Licence
Industry Keywords
InsuranceInsurtechClient EngagementCorporate EntertainmentCustomer Experience Improvements
About the role
Key responsibilities & impact- Own the day-to-day relationship with a portfolio of clients
- Build strong client relationships and support retention and renewals
- Act as the primary interface between clients and SchemeServe
- Take ownership of customer issues and drive them through to resolution
- Coordinate actions and involve the right people at the right time
- Investigate customer problems and work with internal teams on practical solutions
- Act as a senior escalation point for client concerns or complaints
- Monitor account health, risks, opportunities and customer-experience improvements
- Report successes, risks, account health and opportunities to the Chief of Wunderwriting
- Support long-term renewal negotiations and identify account-growth opportunities
- Keep CRM records and client communications accurate and up to date
- Support outward sales campaigns and platform demonstrations as needed
- Organise corporate entertainment events and client engagement opportunities
Requirements
What you’ll need- Experience in account management, client relationship management, customer success or a similar customer-facing role
- Genuine curiosity about technology and interest in understanding how software and systems work
- Comfort asking technical questions and working with technical teams; developer experience not required
- Strong problem-solving skills and a practical, solutions-focused mindset
- Excellent communication skills with technical and non-technical people
- Strong organisational and prioritisation skills
- Excellent attention to detail and ability to track multiple workstreams
- Proactive and diligent approach; ability to work at pace and follow things through independently
- Experience working with software, technology platforms or SaaS products highly desirable
- Ability to build rapport and develop trusted, long-term client relationships
- Insurance/Insurtech industry experience is a major bonus
- Full UK driving licence and access to a car
Benefits
Comp & perks- Fully remote working
- Team retreats twice a year
- Self-development opportunities
- Free books
- Mentoring
- Professional development
- Flexible working
- Paid charity days
- Relaxed and open company culture