SchemeServe

Account Manager

• Own the day-to-day relationship with a portfolio of clients
• Build strong client relationships and support retention and renewals
• Act as the primary interface between clients and SchemeServe
• Take ownership of customer issues and drive them through to resolution
• Coordinate actions and involve the right people at the right time
• Investigate customer problems and work with internal teams on practical solutions
• Act as a senior escalation point for client concerns or complaints
• Monitor account health, risks, opportunities and customer-experience improvements
• Report successes, risks, account health and opportunities to the Chief of Wunderwriting
• Support long-term renewal negotiations and identify account-growth opportunities
• Keep CRM records and client communications accurate and up to date
• Support outward sales campaigns and platform demonstrations as needed
• Organise corporate entertainment events and client engagement opportunities

Account Manager – Insurtech