Manager, Collections

SchoolsFirst Federal Credit Union

. Manage the day-to-day operation of the Collections department, focusing on collection of delinquent payments and recovery strategies .

Posted 11/2/2026full-timeTustin • California • United StatesMid-LevelSenior💰 $112,185 - $179,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing collections operations, ensuring compliance with state and federal regulations, and implementing effective recovery strategies. Proven ability to lead teams, enhance member service, and optimize processes to achieve organizational goals.

Highest-signal resume keywords

Collections ManagementRegulatory ComplianceTeam LeadershipRisk ManagementBudget Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delinquent Payment RecoveryLoan Portfolio ManagementQuality ControlProcess ImprovementData Analysis

Soft Skills

CommunicationProblem ResolutionCoachingTeam Support

Tools & Technologies

Auditing SystemsPerformance Metrics Tracking

Certifications & Qualifications

High School DiplomaBachelor's Degree

Industry Keywords

NCUACFPBBSA RegulationsConsumer LoansVendor Management

About the role

Key responsibilities & impact

Manage the day-to-day operation of the Collections department, focusing on collection of delinquent payments and recovery strategies
Plan, organize, and direct collection and recovery functions to limit consumer loan portfolio delinquency and charge-off
Ensure accuracy, efficiency, compliance, and exceptional Member Service across collections activities
Oversee communication campaigns, inbound and outbound call strategies, assistance programs, negative shares, workout loans, post charge-off recovery, repossessions, bankruptcy cases, operations, and quality control
Review systems, procedures, and workflows to improve Member service, productivity, internal control, and legal compliance
Serve as liaison for internal and external audits, including NCUA and CFPB audits
Support evaluation of Member financial circumstances, problem resolution, escalations, and recommendations to mitigate losses and delinquencies
Manage vendor relationships and performance, including attorneys, repossession companies, and collection agencies
Review reports to track and improve processes and business-unit metrics
Identify, evaluate, and manage risk and implement mitigation strategies
Provide daily team support, set expectations, monitor results, train, coach, counsel, and discipline teammembers
Forecast requirements, prepare the annual budget, schedule expenditures, and analyze variances
Contribute to Management team goals and implement plans with 1–2 year business impact
Evaluate operating procedures and policies
Initiate, research, coordinate, and implement department or division projects
Ensure compliance with state and federal laws and applicable regulations
Take actions to achieve organizational goals and key performance indicators
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Bachelor's Degree in a related field or equivalent years of experience required
5-7 years of prior functional experience required
1-3 years of prior management experience required
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
Must comply with applicable state and federal laws and regulations
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