SchoolsFirst Federal Credit Union

Security Analyst

• Perform procedures to ensure the safety of information systems assets and protect systems from intentional or inadvertent access or destruction
• Perform daily operations and monitor events from SIEM consoles, network and host-based intrusion detection systems, firewall consoles, Unix and Windows system logs, applications, databases, and other security monitoring tools
• Participate in knowledge sharing with other analysts and write technical articles for the internal Knowledgebase
• Create and maintain documentation for procedures and process improvement
• Interface with users to understand security needs and implement procedures supporting security and business initiatives
• Evaluate required security levels and ensure appropriate confidentiality, availability, and integrity measures
• Balance business needs against security concerns, identify solutions, and articulate issues to management
• Assist in developing, implementing, and reviewing security policies, procedures, and metrics
• Perform security assessments and review local area networking initiatives for security compliance
• Ensure system resource configurations, software, applications, processes, and guidelines comply with Information Security requirements, policies, and standards
• Assist in planning, organizing, and implementing Information Security-related projects
• Perform other duties as assigned
• Comply with regulatory compliance and assigned training requirements, including BSA regulations

Information Security Analyst III

Data Analyst

• Assist in developing, maintaining, and executing statistical models in SAS or a comparable system
• Recommend revisions and improvements to existing statistical models
• Conduct and document detailed analyses and report findings to management for stress testing, capital planning, and budgeting
• Update, maintain, and evaluate statistical and predictive models to identify historical trends and forecast future performance of credit losses, loan originations, pre-provision net revenue, and related measures
• Analyze models, challenge assumptions, evaluate performance and robustness, and write code, reporting, and validation documents
• Present findings to management
• Perform and document quantitative assessments of model theory, design, implementation, data integrity, and reliability
• Keep up-to-date with industry best practices and emerging trends in statistical analysis and modeling
• Create reports and presentations communicating findings to model owners and stakeholders
• Perform data checks and validations and communicate data quality concerns
• Apply statistical techniques to analyze data, forecast, interpret, and quantify trends
• Update and aid in developing risk and regulatory reporting, stress testing schedules, capital plan reports, presentations, and narratives
• Collaborate with senior analysts and Credit Union team members on project requirements, data needs, and deliverables
• Perform other duties as assigned
• Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations

Statistical Data Analyst

Accounting Manager

• Perform routine accounting activities, including general ledger maintenance, accounting statements, financial reports, and accounts payable functions
• Code invoices and vouchers with proper account distribution
• Prepare and pay accounts payable invoices
• Process stop payments and cash orders from the operations area
• Maintain fixed asset and investment records
• Send and receive wire transfers
• Balance daily teller cash
• Process teammember and corporate Visa reimbursements
• Record month-end accruals and/or prepaid schedules
• Complete daily Federal Reserve deposits and cash balancing; manage cash
• Reconcile master money transactions and official checks
• Participate in projects relating to teammember job functions
• Maintain and reconcile credit union general ledger accounts
• Provide backup support across tasks to maintain smooth daily operations and assist teammembers
• Perform other duties as assigned

Accounting Representative

General

• Administer and continuously improve automation of the entire asset life cycle for IT hardware, software, and enterprise assets
• Collaborate with multiple divisions to develop and implement asset-tracking procedures and oversee quality control throughout asset lifecycles
• Track and account for assets from procurement to disposal
• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT and enterprise assets
• Develop, document, and manage IT business processes for hardware, software, asset, and licensing management
• Research, recommend, and assist with implementation of asset management tools and processes
• Monitor, report, and coordinate maintenance of company assets with business owners
• Perform hardware and software audits through data collection and analysis
• Reconcile asset records and resolve database discrepancies
• Assist with asset standards, service integration, and maturation of the IT asset management function
• Coordinate with departments to ensure hardware and software asset compliance organization-wide
• Maintain data integrity in software and hardware asset management systems
• Maintain the standard service catalog in ServiceNow
• Minimize organizational cost through product standardization and asset tracking
• Evaluate process and program effectiveness and drive continuous improvement
• Perform other duties as assigned
• Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations
• Serve as a subject matter expert and support growth of the Enterprise Asset Management Program

Asset Management Specialist

Network Engineer

• Administer, configure, install, provision, monitor, and troubleshoot network infrastructure systems
• Support enterprise Cisco network infrastructure, including routing and switching, wireless networking, SD-WAN, network monitoring, branch/ATM connectivity, and network operations
• Install, configure, maintain, patch, upgrade, and troubleshoot network systems and related infrastructure
• Develop and maintain configuration standards, operating procedures, documentation, runbooks, and process improvements
• Coordinate with vendors for technical support and upgrades
• Monitor network health, availability, alerts, logs, performance, capacity, and system integrity; provide KPI and metrics reporting
• Respond to incidents, problems, service requests, and escalations; monitor ITSM queues and prioritize resolution
• Lead root cause analysis efforts for major incidents
• Act as an escalation point for complex network issues
• Coordinate with team members, vendors, engineering teams, and service stakeholders for support, upgrades, maintenance, and project work
• Create, change, and delete user accounts per request
• Provide assistance for support cases escalated by Network Administrators I & II
• Conduct after-hours maintenance and participate in the on-call rotation supporting the production environment 24x7x365
• Travel to remote office and ATM locations up to 50% of the time
• Perform other duties as assigned
• Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations

Senior Network Administrator

Customer Support

• Serve as a senior individual contributor and subject matter expert for the operational health, stability, and performance of the credit union’s core application portfolio and approximately 6,000 daily automations
• Monitor and report on environmental health, including job throughput, queue depth, file SLA attainment, error rates, and automation success rates
• Lead triage, root cause analysis, and resolution of complex production incidents involving core processing, batch jobs, RPA workloads, and file transfers
• Partner with IT Automation Engineers on production readiness reviews, deployment of automations and schedules, and reliability improvements
• Partner with IT Core Development on Symitar releases, code promotion, operational verification, backout planning, and post-deployment monitoring
• Own operational readiness of new automations and onboarding of business applications into the managed services model
• Coordinate releases and system changes in alignment with ITIL change management, release management, and quality assurance practices
• Manage vendor support cases and escalations to drive root-cause identification and remediation
• Provide input into capacity planning, schedule design, and resiliency improvements
• Lead recovery efforts for high-impact processing events and own operational communications during production incidents
• Mentor and coach Level I and Level II representatives; review operational changes, runbooks, and shift handoff documentation
• Support disaster recovery and business continuity planning, testing, and execution
• Serve in a 24x7 on-call rotation as a senior production support resource
• Perform other duties as assigned
• Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations

IT Application Support Representative III

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

IT Application Support Representative III
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:
$33.51 - $50.27
Scheduled Weekly Hours:

40

What You’ll Be Doing
Serves as a senior individual contributor and subject matter expert responsible for the operational health, stability, and performance of the credit union's core application portfolio and approximately 6,000 daily automations executed across Symitar, OpCon, UiPath, and Axway. Proactively monitors and reports on environmental health, leads the triage and resolution of complex job, file transfer, and core application incidents, and partners with IT Automation Engineers, IT Core Development, and business application owners to enhance the reliability and effectiveness of the production environment. Owns the operational readiness of new automations and the onboarding of applications into the managed services model, expanding operational support beyond core platforms to applications such as Patriot Officer, ACH systems, and other business applications. Manages small- to medium-sized operational initiatives and serves as the primary escalation point for Level 1 and Level 2 operators. Performs responsibilities as defined within applicable RACI models under the direction of the Manager while contributing to continuous improvement, service reliability, and operational excellence.

- Serves as a subject matter expert for the operational health of Symitar, OpCon, UiPath, and Axway, and the large volume of daily automations they execute.

- Leads triage, root cause analysis, and resolution of complex production incidents impacting core processing, batch jobs, RPA workloads, and file transfer operations.

- Proactively monitors environmental health, including job throughput, queue depth, file SLA attainment, error rates, and automation success rates; reports KPIs, trends, and optimization recommendations to management.

- Partners with IT Automation Engineers on production readiness reviews, deployment of new automations and schedules, and continuous feedback loops that improve reliability and supportability.

- Partners with IT Core Development on Symitar release and code promotion practices, including operational verification, backout planning, and post-deployment monitoring.

- Owns the operational onboarding of new business applications into the managed services model, expanding operational support and coverage.

- Coordinates operational aspects of releases and system changes; ensures change management, release management, and quality assurance practices align with ITIL principles.

- Manages vendor support cases and escalations with core application vendors to identify root causes and drive timely remediation.

- Provides operational input into capacity planning, schedule design, and resiliency improvements across the core application environment.

- Leads recovery efforts for high-impact processing events and owns operational communications during production incidents.

- Mentors and coaches Level I and Level II representatives; performs peer reviews of operational changes, runbooks, and shift handoff documentation.

- Supports disaster recovery and business continuity planning, testing, and execution for core application systems.

- Serves in a 24x7 on-call rotation as a senior support resource for the production environment.

Additional Job Functions

- Performs other duties as assigned

- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

- High School Diploma or GED required

- 3-5 years of prior related experience required

- ITIL Foundation required

- OpCon Operator/Administrator Certification preferred

- Symitar/Episys Operations Training preferred

- UiPath Orchestrator-related Certification preferred

- Axway Operations Training preferred

Knowledge, Skills, and Abilities

- Advanced operation and troubleshooting of OpCon, including schedule design review, frequency analysis, and failure pattern analysis. 

- Symitar/Episys operational expertise, including familiarity with PowerOn/RepGen execution, SymConnect/file delivery integrations, and core processing cycles. 

- UiPath Orchestrator operational expertise — queues, assets, triggers, robot fleet health, and production troubleshooting in partnership with IT Automation Engineers. 

- Axway/managed file transfer operations, certificate/key lifecycle awareness, and partner onboarding from an operations perspective. 

- Operational onboarding of business applications (ACH, Patriot Officer, and similar) into a managed-services model. 

- Monitoring and observability tooling (e.g., Splunk, SolarWinds, Dynatrace/AppDynamics, native platform dashboards) and KPI reporting. 

- ITIL practices for incident, problem, change, and release management. 

- Scripting for operational efficiency (PowerShell, Python, or Bash) sufficient to read, modify, and execute automation aids. 

- Compliance and regulatory awareness (SOX, NCUA, PCI) as applied to core application operations. 

- Project management and ability to lead operational initiatives. 

- Strong oral, written, and interpersonal communication skills. 

- Prior experience in Financial Services and/or Credit Union preferred. 

Additional Knowledge, Skills, and AbilitiesAbility to maintain composure and lead clearly during high-pressure, member-impacting production incidents.
Strong understanding that this team operates the financial heartbeat of the credit union — accuracy, timeliness, and auditability are paramount.
Comfortable serving as the Run partner to Build teams (IT Automation Engineers, IT Core Development) receiving handoffs and owning production outcomes end-to-end.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. 

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.