Customer Service Representative

. Serve as a direct liaison between Customers, Sales Representatives, and various Schuman Cheese departments .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Tools & technologies

ERP

Key responsibilities & impact

Serve as a direct liaison between Customers, Sales Representatives, and various Schuman Cheese departments
Process orders received via fax, EDI, email, and phone
Verify pricing and shipping dates within 24 hours after receipt
Maintain order guides and pricing in the software system
Communicate proactively with Production and Warehouse teams to avoid potential customer shorts
Release lots and allocate items when needed
Track order fulfillment and communicate shortages to customers, including product availability or substitute items
Work with Accounting to resolve credit issues and release orders
Process purchase order change requests, returns, and samples
Handle customer issues and complaints by referring them to the appropriate department and logging them in the system
Follow up on customer issues through resolution
Communicate regularly with Sales, Supply Chain, Production, Logistics, and Warehousing
Organize work to meet deadlines
Assist the Sales Department in growing customer business

What you’ll need

High school diploma required; Associate’s or Bachelor’s degree preferred
3+ years’ experience in a customer service role, preferably in club channels
Strong computer skills, including proficiency in Microsoft Excel and Outlook
Experience working within Sage X3 or another similar ERP system is a plus
Experience with EDI transaction sets
Able to thrive in a fast paced environment and remain calm under pressure
Works with a high sense of urgency
Dependable and results oriented
Self-directed and able to work well independently or in a team
Organized with a high attention to detail, accuracy and follow through
Above average written and verbal communication skills
Strong interpersonal skills
Skilled in problem solving, research and time management
Able to multi task
Monday through Friday, 10AM-6PM CST
Average 40–45 hours per week; additional overtime required during peak season months (October–December)
Candidates must reside in Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Minnesota, Nevada, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Texas, Washington, Wyoming, or Wisconsin

Comp & perks