Schuman Cheese

Customer Support

• Serve as a direct liaison between Customers, Sales Representatives, and various Schuman Cheese departments
• Process orders received via fax, EDI, email, and phone
• Verify pricing and shipping dates within 24 hours after receipt
• Maintain order guides and pricing in the software system
• Communicate proactively with Production and Warehouse teams to avoid potential customer shorts
• Release lots and allocate items when needed
• Track order fulfillment and communicate shortages to customers, including product availability or substitute items
• Work with Accounting to resolve credit issues and release orders
• Process purchase order change requests, returns, and samples
• Handle customer issues and complaints by referring them to the appropriate department and logging them in the system
• Follow up on customer issues through resolution
• Communicate regularly with Sales, Supply Chain, Production, Logistics, and Warehousing
• Organize work to meet deadlines
• Assist the Sales Department in growing customer business

Customer Service Representative