Experience Partner

Schweiger Dermatology Group

. Use AI listening, quality scores, and patient and provider feedback to pinpoint experience gaps .

Posted 11/11/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training design and delivery for contact center agents, utilizing AI listening and data analysis to enhance training effectiveness and compliance with HIPAA and OSHA standards.

Highest-signal resume keywords

Contact Center TrainingAI Listening AnalysisData-Driven Training DecisionsCoaching Frontline StaffHIPAA & OSHA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DesignQuality ScoringData AnalysisOnboarding TrainingPerformance Tracking

Soft Skills

Clear WritingProblem-SolvingCollaborationCoaching

Industry Keywords

Healthcare ExperienceOutsourced PartnersCall Center OperationsLearning and Development

About the role

Key responsibilities & impact

Use AI listening, quality scores, and patient and provider feedback to pinpoint experience gaps
Design and deliver onboarding and ongoing training for phone and text agents, in-house and outsourced
Partner with supervisors and managers so coaching happens every week
Ensure outsourced partners train to Schweiger's standard and achieve corresponding scores
Own scorecards and the listening process for human and AI interactions
Track training outcomes, retain effective approaches, and report results to leadership
Keep agents current on tool, workflow, and provider changes
Collaborate with call center leadership and outsourced call center partners
Perform other duties as assigned by the supervisor

Requirements

What you’ll need

3+ years of related experience
Experience in contact center training, quality, or learning and development, ideally across both phone and text or chat
Track record of using data to decide what to train and showing that training moved a result
Comfort coaching frontline staff and working with outsourced partners you don't directly manage
Comfort using AI listening and analysis to find patterns
Clear writing and ability to turn a messy problem into simple training people remember
Working knowledge of HIPAA & OSHA compliance
Bachelor's Degree in related field preferred
Healthcare experience is a plus, not a requirement

Benefits

Comp & perks

Medical (Virtual Care included)
HSA/FSA
Dental
Vision
401K after 30 days of employment
Company Sponsored Short Term Disability (Only applicable for non-California employee)
Pre-tax savings available for public transit commuters
Birthday as an additional personal holiday
Employee discounts on Schweiger skin care products & cosmetic services