Manager – Centralized Referrals

Schweiger Dermatology Group

. Build and lead Schweiger’s new Centralized Referral Team .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing referral processes and leading teams in high-volume healthcare operations, with a strong focus on metrics-driven performance and compliance with HIPAA and OSHA standards.

Highest-signal resume keywords

Team LeadershipReferral ManagementCRM ProficiencyProcess ImprovementCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementSchedulingEHR SystemsMetrics ManagementProcess LaunchingData AnalysisAutomation ToolsInsurance BasicsPatient AccessQuality Assurance

Soft Skills

CoachingCommunicationRelationship BuildingProblem SolvingTeam Collaboration

Tools & Technologies

CRM SystemsWorkflow ToolsModMedPatient Support CenterAutomation Software

Industry Keywords

HIPAA ComplianceOSHA ComplianceHealthcare OperationsReferral LoopOutsourced Staff Management

About the role

Key responsibilities & impact

Build and lead Schweiger’s new Centralized Referral Team
Manage the end-to-end referral loop, including receiving referrals, contacting patients, booking visits, confirming bookings with referring practices, notifying providers, and sending visit notes and pathology results
Lead five agents at launch across in-house staff and an outsourced partner
Hire, train, coach and set daily goals for the team
Maintain consistent quality and tone across in-house and outsourced teams
Work with Parakeet to determine which tasks automation handles and monitor completion rates
Establish and adjust referral prioritization rules based on data
Help stand up and manage the CRM tracking referrals, contact attempts, bookings and close-outs
Build relationships with referring practices, handle escalations and monitor referral volume
Collaborate with Patient Support Center, revenue cycle, clinic operations, Integration and Training, and providers
Route non-referral faxes, including records requests, prior authorizations and labs, to the appropriate owner
Attend in-person team meetings or events when required by business needs

Requirements

What you’ll need

3+ years leading a team in patient access, referral management, scheduling or a similar high-volume healthcare operation
Experience managing outsourced or offshore staff alongside in-house employees
Working knowledge of referrals, authorizations, insurance basics and EHR/practice management systems (ModMed a plus)
Comfort with CRMs, workflow tools and automation
Ability to pick up new tools quickly
Experience running a team on metrics, setting targets, checking them weekly and acting on results
Experience launching or rebuilding a process and making it stick
Working knowledge of HIPAA & OSHA compliance

Benefits

Comp & perks

Medical (Virtual Care included)
HSA/FSA
Dental
Vision
401K after 30 days of employment
Company Sponsored Short Term Disability (Only applicable for non-California employee)
Pre-tax savings available for public transit commuters
Birthday as an additional personal holiday
Employee discounts on Schweiger skin care products & cosmetic services