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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within a B2B SaaS environment, focusing on customer retention, upselling, and delivering measurable value. Proficient in managing customer lifecycles, utilizing SaaS metrics, and ensuring effective communication in both German and English.
Highest-signal resume keywords
Customer Success ManagementB2B SaaS ExperienceRetention and Revenue GrowthSaaS Metrics ProficiencyFluency in German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementOnboarding and AdoptionRisk Assessment and MitigationUpselling and Cross-SellingSaaS Metrics (ARR, Churn, NRR)Data Management in HubSpot CRMForecasting for RenewalsGoal Definition and TrackingBusiness Review ConductingCommercial Customer Growth
Soft Skills
Strong Ownership and AccountabilityStructured Working StyleConfident CommunicationCommercial MindsetCollaboration with Cross-Functional Teams
Tools & Technologies
HubSpot CRM
Industry Keywords
Customer SuccessAccount ManagementCommunications IndustryB2B SaaSCustomer RetentionCustomer Value Delivery
About the role
Key responsibilities & impact- Own a portfolio of customers with a focus on retention and profitable growth
- Manage the entire customer lifecycle after contract signing, including onboarding, adoption, renewals, and expansion
- Ensure customers achieve measurable value from Scompler
- Define clear goals and track tangible progress
- Identify and assess risks early based on their business impact
- Independently implement effective mitigation measures
- Develop and actively pursue upsell and cross-sell opportunities in collaboration with Sales
- Conduct regular check-ins and business reviews
- Maintain accurate customer data in the HubSpot CRM system
- Prepare reliable forecasts for renewals and risks
- Represent the customer perspective internally and advocate for the necessary priorities
- Collaborate with CSM, Sales, Product, and Marketing to ensure customer success and further develop the product
Requirements
What you’ll need- Several years of experience in Customer Success, Account Management, or a comparable role in a B2B SaaS environment
- Experience in the communications industry or a strong understanding of Scompler’s business environment
- Direct responsibility for retention, revenue, or commercial customer growth
- Strong sense of ownership and accountability for results
- Structured working style with clear prioritization
- Confident working with SaaS metrics such as ARR, Churn, and NRR
- Ability to identify risks and opportunities and derive clear action plans
- Precise, reliable, and confident communication
- Commercial mindset focused on delivering genuine customer value
- Fluency in written and spoken German and English
Benefits
Comp & perks- Autonomy to make decisions without unnecessary approval layers
- Collaboration and knowledge sharing with CSM, Sales, Product, and Marketing
- Opportunity to shape product development through customer feedback
- Remote work possible with reliable collaboration and regular team meetings in Munich