Scompler

Customer Success Manager

• Own a portfolio of customers with a focus on retention and profitable growth
• Manage the entire customer lifecycle after contract signing, including onboarding, adoption, renewals, and expansion
• Ensure customers achieve measurable value from Scompler
• Define clear goals and track tangible progress
• Identify and assess risks early based on their business impact
• Independently implement effective mitigation measures
• Develop and actively pursue upsell and cross-sell opportunities in collaboration with Sales
• Conduct regular check-ins and business reviews
• Maintain accurate customer data in the HubSpot CRM system
• Prepare reliable forecasts for renewals and risks
• Represent the customer perspective internally and advocate for the necessary priorities
• Collaborate with CSM, Sales, Product, and Marketing to ensure customer success and further develop the product

Customer Success Manager, B2B SaaS