Enterprise Customer Enablement Specialist

Scotch & Soda

. Own the end-to-end onboarding experience for enterprise customers, from kickoff through full go-live across all locations .

Posted 10/1/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end customer onboarding and implementation processes for enterprise clients, with a strong focus on project management, data migration, and system integrations. Proficient in configuring POS systems and leading training initiatives while ensuring effective communication and collaboration across multiple stakeholders.

Highest-signal resume keywords

Customer Onboarding ManagementPOS System ImplementationData Migration ExperienceProject Management SkillsTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

POS Software ConfigurationData MigrationSystem IntegrationProject PlanningPayments ProcessingInventory ManagementUser Permissions ManagementReportingTechnical DocumentationTraining Program Development

Soft Skills

Excellent CommunicationProblem-SolvingDetail-OrientedOwnershipAbility to Work Independently

Tools & Technologies

IntercomHubSpotSpreadsheet SoftwareRetail TechnologyFintech Products

Industry Keywords

Enterprise CustomersMulti-Location EnvironmentsBeverage Alcohol RetailRegulated Retail EnvironmentsCustomer Feedback

About the role

Key responsibilities & impact

Own the end-to-end onboarding experience for enterprise customers, from kickoff through full go-live across all locations
Build and manage implementation project plans, including timelines, milestones, phased or location-by-location rollouts, and customer-side responsibilities
Configure and deploy POS software for multi-location environments, including payments, inventory management, pricing, reporting, user permissions, and related workflows
Lead data migration from legacy systems, including product catalogs, inventory, customer records, and pricing
Coordinate integrations with customers' existing systems, such as accounting, e-commerce, and loyalty platforms, in partnership with Engineering
Plan and coordinate hardware deployment across multiple stores, including touch terminals, receipt printers, barcode scanners, payment terminals, and cash drawers
Lead remote and on-site trainings for store staff, managers, and corporate users, and build train-the-trainer programs for larger rollouts
Serve as the primary point of contact for customer stakeholders during onboarding, run regular status meetings, and communicate progress, risks, and next steps
Identify implementation risks early, troubleshoot issues, and escalate technical problems when needed
Build and maintain enterprise onboarding playbooks, documentation, training materials, and process guides
Partner closely with Sales, Account Management, Support, Product, and Engineering, including smooth handoffs from Sales at kickoff and to Support or Account Management after go-live
Track implementation progress, milestone completion, and go-live readiness across concurrent enterprise projects
Share customer feedback and recurring pain points to help shape the product and improve the enterprise onboarding experience

Requirements

What you’ll need

4-5+ years of experience in customer onboarding, implementation, professional services, or a similar customer-facing role, including at least 2 years supporting enterprise or multi-location customers
Proven track record managing complex implementations with multiple stakeholders, workstreams, and deadlines
Experience with POS systems, retail technology, fintech products, or other hardware/software implementations strongly preferred
Experience with data migration and system integrations
Comfort working with spreadsheets, data imports, and technical teams
Familiarity with POS hardware such as receipt printers, barcode scanners, payment terminals, and cash drawers
Strong project management skills
Excellent communication skills, with the ability to explain technical concepts clearly and build credibility with frontline staff and senior leaders
Strong troubleshooting and problem-solving skills, especially in live customer environments
Ability to manage multiple concurrent implementations while keeping every customer informed and on track
Comfortable working independently in a fast-paced startup environment
Willingness to travel for on-site deployments and trainings (approximately X%)
Detail-oriented, with a strong sense of ownership and follow-through
Experience in beverage alcohol retail or other regulated retail environments a plus
Experience with Intercom, HubSpot, or similar customer platforms
Background in liquor retail, beverage distribution, or independent retail more broadly
Familiarity with payments processing concepts (auth, capture, settlement, chargebacks)

Benefits

Comp & perks

Competitive equity package in a VC-backed company (VMG, First Round, Lerer Hippeau)
Medical, dental, and vision coverage
401(k) plan
Flexible PTO
Create systems, processes, and operational standards that will scale with the business
Shape the customer experience and directly influence product quality
Join a rapidly scaling business with significant long-term opportunity