Scotch & Soda

Customer Specialist

• Own the end-to-end onboarding experience for enterprise customers, from kickoff through full go-live across all locations
• Build and manage implementation project plans, including timelines, milestones, phased or location-by-location rollouts, and customer-side responsibilities
• Configure and deploy POS software for multi-location environments, including payments, inventory management, pricing, reporting, user permissions, and related workflows
• Lead data migration from legacy systems, including product catalogs, inventory, customer records, and pricing
• Coordinate integrations with customers' existing systems, such as accounting, e-commerce, and loyalty platforms, in partnership with Engineering
• Plan and coordinate hardware deployment across multiple stores, including touch terminals, receipt printers, barcode scanners, payment terminals, and cash drawers
• Lead remote and on-site trainings for store staff, managers, and corporate users, and build train-the-trainer programs for larger rollouts
• Serve as the primary point of contact for customer stakeholders during onboarding, run regular status meetings, and communicate progress, risks, and next steps
• Identify implementation risks early, troubleshoot issues, and escalate technical problems when needed
• Build and maintain enterprise onboarding playbooks, documentation, training materials, and process guides
• Partner closely with Sales, Account Management, Support, Product, and Engineering, including smooth handoffs from Sales at kickoff and to Support or Account Management after go-live
• Track implementation progress, milestone completion, and go-live readiness across concurrent enterprise projects
• Share customer feedback and recurring pain points to help shape the product and improve the enterprise onboarding experience

Enterprise Customer Enablement Specialist

Product Designer

• Own the design of merchant workflows for customer orders, transactions, payments, and integrations in the back office
• Lead discovery with store owners and managers through interviews, usability testing, and in-store visits when possible
• Turn research findings into clear design decisions
• Make complex information understandable and actionable, including payouts, fees, sales reports, and transaction histories
• Design responsive mobile and tablet experiences
• Partner with product managers to define requirements and challenge assumptions
• Collaborate with engineers to bring designs to life and support AI-assisted design and build workflows
• Contribute to and evolve the design system, including patterns for tables, filters, and detail pages
• Collaborate with designers across back-office and in-store experiences
• Participate in roadmap discussions and post-launch iteration
• Bring a point of view, not just execution

Product Manager

• Own the roadmap for Scotch’s Android point-of-sale app and shape the register experience
• Prioritize merchant escalations, platform work, and long-term product bets
• Partner with engineering on scoping, sequencing, and release decisions
• Spend time in merchants’ stores observing staff and gathering customer insights
• Translate merchant input into product direction and outcome-focused requirements
• Ensure the app works with peripherals, unreliable networks, and busy-store conditions
• Own releases end to end, including rollout plans and incident response
• Serve as product contact for support, onboarding, and go-to-market teams
• Write release notes and keep internal teams and merchants informed
• Define success metrics, instrument features, monitor adoption, and evaluate outcomes
• Raise standards for product writing, decision-making, and merchant communication

• Drive the vision and roadmap for Scotch’s back-office web application
• Own product catalog, ordering, receiving, and inventory management features
• Turn product direction into sequenced releases and own release contents
• Gather requirements from merchants and staff and translate conflicting input into clear direction
• Execute the AI feature strategy, including selecting use cases, building trust, and measuring outcomes
• Serve as product point of contact for support, onboarding, and go-to-market teams
• Define problems, outcomes, success metrics, and quality evaluation before development
• Design workflows that scale from solo owners to multi-location tenants with layered roles and delegated access
• Prioritize merchant escalations, platform work, and long-term initiatives
• Partner with engineering on scoping and sequencing
• Coordinate releases end to end, including rollout communications and issue handling
• Instrument products, monitor adoption, and evaluate whether releases succeed
• Conduct direct research with merchants and back-office staff
• Raise standards for product writing, decision-making, and merchant communication

• Own the Android-based terminal experience end to end, including checkout, payments, returns, and everyday cashier and store-staff workflows
• Lead discovery with cashiers and store staff through interviews, remote usability testing, and in-store visits when possible
• Design for retail constraints including long lines, interruptions, varying staff experience, and hardware reliability
• Partner with product managers to define requirements and challenge assumptions
• Collaborate with the Terminal engineering team to bring designs to life and understand platform and hardware capabilities
• Help drive the AI-assisted design and build loop
• Extend the shared design system to the terminal with the lead designer
• Participate in roadmap conversations and post-launch iteration
• Contribute to web and back-office design when needed
• Bring a point of view, not just execution