Network Service Operator

Scottish Water

. Respond to customer enquiries as part of the Field Response team .

Posted 10/2/2026full-timeTurriff • United KingdomMid-LevelSenior💰 £33,951 - £39,911 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing workload and adhering to health and safety regulations. Proficient in using modern leak detection equipment and IT systems to support efficient operations in the water network sector.

Highest-signal resume keywords

Customer-Focused CommunicationKnowledge of HAUC SpecificationsUnderstanding of Water and Sewer Hygiene CodesProficient in IT SystemsValid UK Driving Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leak Detection EquipmentHealth and Safety ComplianceWater Network Asset ManagementProblem SolvingReporting Skills

Soft Skills

Empathetic CommunicationTeam CollaborationTime ManagementFlexibility

Industry Keywords

Scottish Water DOMS PoliciesDOMS ProceduresHealth and Safety RequirementsCustomer EnquiriesStandby Rota Participation

About the role

Key responsibilities & impact

Respond to customer enquiries as part of the Field Response team
Make quick, well-judged decisions to resolve issues efficiently and minimise disruption
Protect the quality and integrity of new and existing water network assets
Use modern leak detection equipment to find faults quickly
Support efficient completion of repairs
Work safely in accordance with Scottish Water health and safety policies and statutory requirements
Follow DOMS policies and procedures and apply the hygiene code of practice
Communicate empathetically and clearly with customers in challenging situations
Manage workload, meet critical deadlines, and work independently and as part of a team
Use IT systems and stay organised in a fast-paced environment
Participate in a standby rota to maintain service coverage 365 days a year

Requirements

What you’ll need

Good working knowledge of industry standards and legislation, including HAUC specifications for reinstatement works and relevant Health and Safety requirements
Understanding and application of water and sewer hygiene codes of practice, including DOMS
Knowledge of Scottish Water DOMS policies and procedures
Customer-focused with strong communication, reporting, and follow-up skills
Confident problem solver able to manage queries and build positive relationships with internal and external stakeholders
Flexibility and willingness to participate in a standby rota
Confident use of IT systems
Valid UK driving licence required for driving on Scottish Water business and claiming business mileage expenses
Must be a Scottish taxpayer and have a home address in Scotland, or commit to moving to Scotland within the first three months
May be subject to Drug & Alcohol testing
Successful offers are conditional on pre-employment screening, including referencing, criminal record checks, and licence checks

Benefits

Comp & perks

38 days of holiday every year (including public holidays)
Option to buy five additional days of holiday
Paid time off to volunteer in your community
Family-friendly adoption, maternity, and parental leave policies
Flexible working
Pension
Life assurance
Company bonus scheme
Access to SW Splash rewards for savings on holidays, bills, and shopping