Scottish Water

Operator

• Respond to customer enquiries as part of the Field Response team
• Make quick, well-judged decisions to resolve issues efficiently and minimise disruption
• Protect the quality and integrity of new and existing water network assets
• Use modern leak detection equipment to find faults quickly
• Support efficient completion of repairs
• Work safely in accordance with Scottish Water health and safety policies and statutory requirements
• Follow DOMS policies and procedures and apply the hygiene code of practice
• Communicate empathetically and clearly with customers in challenging situations
• Manage workload, meet critical deadlines, and work independently and as part of a team
• Use IT systems and stay organised in a fast-paced environment
• Participate in a standby rota to maintain service coverage 365 days a year

Network Service Operator