Patient Support Coordinator

SCP Health

. Work efficiently and professionally using blended inbound/outbound calls, chat, SMS/Text, and email in a fast-paced contact center environment .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $13 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care coordination, appointment scheduling, and insurance verification within a fast-paced contact center environment. Proficient in managing referrals and navigating clinical information to ensure timely service delivery and compliance with occupational health regulations.

Highest-signal resume keywords

Patient Care CoordinationAppointment SchedulingInsurance VerificationOccupational Health ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryReferral ManagementEMR ExperiencePre-Certification ProcessesAuthorization CheckingMedical Billing VerificationCare CoordinationAppointment TrackingClinical Information PresentationWorkers' Compensation Knowledge

Soft Skills

Strong Communication SkillsActive ListeningEmpathetic AttitudeInterpersonal SkillsProblem Solving Abilities

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

Occupational HealthWorkers' CompensationPatient AdvocacyUtilization ReviewState-Specific Regulations

About the role

Key responsibilities & impact

Work efficiently and professionally using blended inbound/outbound calls, chat, SMS/Text, and email in a fast-paced contact center environment
Manage general inquiries, track and remind patients of appointments, and follow processes and procedures
Serve as a navigator to clinics and hospitals for insurance companies or utilization review departments by providing clinical information for pre-certification
Collect accurate data to coordinate care and referrals for occupational health services and workers’ compensation visits
Assist with and track referrals, appointment scheduling, prior authorizations, and insurance billing verification for tests, procedures, appointments, and rehabilitation services
Assemble referral information to expedite and coordinate care
Provide referral navigation and care coordination information within client health systems and hospitals
Stay current with state-specific workers’ compensation and occupational health laws and regulations
Check eligibility and obtain authorization through insurance companies and vendor portals
Track and reconcile patient referral orders through completion, including return to work or maximum medical improvement
Contact utilization review organizations and insurance companies to ensure prior approval requirements are met
Present clinical notes, orders, referrals, and other necessary medical information
Advocate for patients with carriers to secure timely approval of necessary services
Coordinate care with client service lines and service providers and maintain relationships with providers, adjusters, and nurse case managers
Ensure referrals are addressed promptly and track outcomes
Communicate appointment information and reminders to patients, employers, adjusters, and nurse case managers
Meet call handling, quality, and attendance performance goals
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Medical Office Administration experience or Medical Assistant Certification preferred
Two years’ patient care coordination or patient scheduling experience or equivalent
One year customer service experience
Previous occupational health, or workers compensation experience preferred
EMR experience a plus
Thrives working in fast based, changing, and growth-oriented environment
Ability to quickly learn new processes and workflows
Ability to listen to caller while entering data and documenting information accurately
Strong communication skills, oral and written
Great active listening skills
Patient and empathetic attitude
Excellent interpersonal skills
Computer literate with attention to detail and the ability to learn new software applications and methods of engagement
Problem solving abilities
Excellent customer service skills
Bilingual a plus but not required

Benefits

Comp & perks

Comprehensive benefits package
Medical insurance
Dental insurance
Vision insurance
401(k) plan with a company match
Paid time off and holidays
Professional development support
Employee wellness resources
Work/life balance