Principal Solutions Engineer – Strategic Accounts

Scribe

. Own the technical layer of Scribe's largest and most strategic deals from discovery through close .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $204,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Solutions Engineering and Solutions Architecture with a strong focus on AI fluency and enterprise workflows. Capable of translating customer requirements into technical solutions while driving strategic deal cycles and building business cases.

Highest-signal resume keywords

Solutions EngineeringAI FluencyEnterprise WorkflowsSalesforceTechnical Account Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Solutions ArchitectureAI/ML EngineeringPrompt DesignModel BehaviorWorkflow AI FrameworkBusiness Case DevelopmentOperational ProcessesTechnical ValidationProof-of-Concept DesignCustomer Impact Quantification

Soft Skills

Stakeholder EngagementCommunicationProblem SolvingCollaborationCredibility Building

Tools & Technologies

SalesforceServiceNowSAPProcess Mining ToolsWorkflow Intelligence ToolsOperational Analytics Tools

Industry Keywords

High-Growth SaaSStrategic AccountsAI Security ReviewsModel Governance FrameworksResponsible AI Practices

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Own the technical layer of Scribe's largest and most strategic deals from discovery through close
Partner with Account Executives and Customer Success teams
Run tailored Scribe Optimize demos and lead proof-of-concept planning
Design proofs of concept connecting Workflow AI capabilities to measurable customer outcomes
Understand prospect business challenges and build ROI narratives using customer workflow data
Drive technical validation and security workstreams in strategic deal cycles
Build credibility with technical stakeholders, earn champions, and remove technical roadblocks
Bring customer feedback and evidence to the Product team
Create repeatable pre-sales assets and playbooks
Maintain deep knowledge of Scribe's platform and serve as a technical reference for the go-to-market team
Help define how Scribe wins and delivers Scribe Optimize for strategic enterprise organizations

Requirements

What you’ll need

8+ years in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company
Experience working deal cycles with complex named Strategic Accounts
Strong AI fluency, including large language models, LLM architecture, prompt design, model behavior, and AI output quality
Ability to translate customer requirements into technical context for AI/ML Engineering teams
Ability to understand and articulate Scribe's Workflow AI technical framework
Deep understanding of enterprise workflows and operational processes
Experience with tools such as Salesforce, ServiceNow, and SAP
Ability to build business cases, validate assumptions, and quantify customer impact
Nice to have: experience with process mining, workflow intelligence, or operational analytics tools
Nice to have: experience inside an AI/ML product team or deploying AI-powered products in an enterprise context
Nice to have: founding or first-of-its-kind role at a high-growth SaaS company
Nice to have: familiarity with enterprise AI security reviews, model governance frameworks, or responsible AI practices
Must be based permanently in a major U.S. city
Willingness to travel up to 30% of the time
SF candidates work hybrid from the SOMA office 2–3 days per week

Benefits

Comp & perks

All full-time employees receive equity in Scribe
Health, dental, and vision insurance for you and your dependents
Flexible paid time off and company holidays
401(k)
Paid parental leave
Daily catered lunch (SF office)
Commuter benefits
Home office stipend
Travel expected up to 30% of the time to meet with customers and prospects