Product Implementation Specialist

Scribe

. Deliver proofs of concept to customers quickly and efficiently .

Posted 9/25/2026full-timeSan Francisco • California • United StatesJunior💰 $116,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering proofs of concept and managing user provisioning and workspace configuration in a SaaS environment. Capable of troubleshooting technical issues and providing feedback for product improvement while collaborating with cross-functional teams.

Highest-signal resume keywords

Customer-Facing Technical RoleUser ProvisioningTroubleshooting Configuration IssuesSaaS ExperienceTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proofs Of ConceptConfiguration GuidesTroubleshooting RunbooksScriptingAI Tooling

Soft Skills

OwnershipInitiativeCollaborationTechnical Explanation

Tools & Technologies

ScribeSalesforceServiceNowSAP

Industry Keywords

SaaSEnterprise Security ReviewInfoSec Questionnaire

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Deliver proofs of concept to customers quickly and efficiently
Own user provisioning, workspace configuration, and integration setup end to end
Troubleshoot configuration mistakes, product issues, and access issues
Escalate issues to the appropriate Scribe teams for resolution
Run technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions
Produce configuration guides, troubleshooting runbooks, and documented processes for the go-to-market team
Shorten the time between customer agreement to a POC and production of workflow data for decision-making
Provide Product with evidence-based feedback on setup friction affecting deals
Work directly with Product to access new functionality early and provide platform improvement input
Collaborate closely with Account Executives and Solutions Engineers
Spend time in the product and on customer calls

Requirements

What you’ll need

1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions
Ability to explain technical concepts to technical and non-technical business stakeholders
Ability to operate in an environment with limited documented process and support building the process while doing the work
Ownership of active deals and initiative in advancing deals forward
Nice to have: experience using Scribe or another documentation, enablement, or knowledge management tool as a customer
Nice to have: experience participating in an enterprise security review or InfoSec questionnaire
Nice to have: experience building something small and working with scripting or AI tooling
Nice to have: familiarity with Salesforce, ServiceNow, or SAP
Must be willing to work in a hybrid arrangement from the San Francisco SOMA office 2–3 days per week

Benefits

Comp & perks

All full-time employees receive equity in Scribe
Health, dental, and vision insurance for you and your dependents
Flexible paid time off and company holidays
401(k)
Paid parental leave
Daily catered lunch (SF office)
Commuter benefits
Home office stipend