Technical Support Analyst

ScriptPro

. Respond to inbound customer service calls and provide remote support problem resolution .

Posted 10/13/2026full-timeUnited StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and maintaining ScriptPro systems, hardware, and software, while ensuring compliance with cybersecurity and privacy policies. Strong customer service and communication skills are essential for effective problem resolution and support.

Highest-signal resume keywords

ScriptPro Systems MaintenanceWindows OS KnowledgeCustomer Service SkillsTicketing System FamiliarityCybersecurity Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportSoftware MaintenanceHardware SupportAnalytical Skills

Soft Skills

Problem SolvingPositive AttitudeCommunication SkillsAttention to DetailMultitasking

Tools & Technologies

Ticketing SoftwareService Desk Software

Certifications & Qualifications

Department of Defense Security Clearance

Industry Keywords

CybersecurityPrivacy PoliciesPIIPHISLA

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Respond to inbound customer service calls and provide remote support problem resolution
Open service requests in a ticketing system to organize, track, and escalate customer inquiries
Resolve general “how to” questions and advanced technical issues
Assist with customer support projects and/or research projects as needed
Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems and provide hardware support
Support and maintain user account information, including rights, security, and systems groups
Maintain progressive knowledge of ScriptPro systems
Report to the Supervisor, Technical Support
Ensure compliance with cybersecurity and privacy policies protecting PII and PHI
Complete annual cybersecurity and privacy awareness training
Work Sunday through Thursday, 9:00 am–5:30 pm CST

Requirements

What you’ll need

Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
Basic Windows OS Knowledge (XP/7/10/11)
Working knowledge of desktop and peripheral troubleshooting
Familiarity with a ticketing or service desk software application and SLA driven resolution times preferred
Problem solving and analytical skills
Positive attitude, drive and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail
Valid driver’s license
Willingness to travel by air for work-related duties if located outside the area
High-speed reliable internet access with a hard-wired connection
Distraction free home office workspace
Willingness to participate in video virtual meetings with camera on
Must be able to obtain Department of Defense security clearance after date of hire
Ability to pass a comprehensive background check post job offer
Legal authorization to work in the United States; ScriptPro does not offer visa sponsorships
Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach
Problem-solving, practical learning, and instruction interpretation skills
Completion of annual cybersecurity and privacy awareness training

Benefits

Comp & perks

Medical, Dental, Vision
Short-Term Disability
Company Paid Life Insurance & Long-Term Disability
24/7 on campus Gym
Vitality Wellness Program that helps lower your premium costs
Paid Time Off (PTO)
Maternity, Paternity, Adoption Leave
Nine (9) paid holidays
Paid volunteer hours
Employee Assistance Program
Company-sponsored events and team-building activities
401(k) Retirement Plan with company match
Financial investment services
Employee discounts on products and services
Remote work from home position
High-speed reliable internet access with a hard-wired connection
Distraction free home office workspace