ScriptPro

Support Engineer

• Respond to inbound customer service calls and provide remote support problem resolution
• Open service requests in a ticketing system to organize, track, and escalate customer inquiries
• Resolve general “how to” questions and advanced technical issues
• Assist with customer support projects and/or research projects as needed
• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
• Maintain, upgrade, or replace software systems and provide hardware support
• Support and maintain user account information, including rights, security, and systems groups
• Maintain progressive knowledge of ScriptPro systems
• Report to the Supervisor, Technical Support
• Ensure compliance with cybersecurity and privacy policies protecting PII and PHI
• Complete annual cybersecurity and privacy awareness training
• Work Sunday through Thursday, 9:00 am–5:30 pm CST

Explore Technical Support Analyst at ScriptPro. Review requirements and application details.