Technical Support Analyst – Su-W 10:00a - 8:30p CST

ScriptPro

. Respond to inbound customer service calls .

Posted 11/5/2026full-timeMission • Kansas • United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with a strong focus on troubleshooting ScriptPro systems and hardware. Proficient in managing service requests and maintaining user account information while ensuring high standards of communication and problem resolution.

Highest-signal resume keywords

Customer Service SkillsTechnical Support ExperienceScriptPro Systems KnowledgeTicketing System FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows OS KnowledgeDesktop TroubleshootingHardware SupportSoftware MaintenanceTechnical Issue Resolution

Soft Skills

Excellent Communication SkillsPositive AttitudeAttention to DetailMultitasking AbilityDrive and Tenacity

Tools & Technologies

Ticketing SoftwareService Desk Software

Certifications & Qualifications

Associate’s Degree in Engineering or TechnologyBachelor’s Degree or Equivalent ExperienceDepartment of Defense Security Clearance

Industry Keywords

Customer SupportTechnical SupportCybersecurity TrainingPrivacy Awareness Training

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Respond to inbound customer service calls
Provide remote support and problem resolution professionally and courteously
Open service requests in a ticketing system
Organize, track, and escalate customer inquiries ranging from general how-to questions to advanced technical issues
Assist with customer support projects and research projects as needed
Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
Maintain, upgrade, or replace software systems
Provide hardware support
Support and maintain user account information, including rights, security, and systems groups
Maintain progressive knowledge of ScriptPro systems
Perform other duties as assigned
Report to the Supervisor, Technical Support
Work Sunday through Wednesday, 10:00 am–8:30 pm CST

Requirements

What you’ll need

Minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience
Basic Windows OS knowledge (XP/7/10/11)
Working knowledge of desktop and peripheral troubleshooting
Preferred familiarity with a ticketing or service desk software application and SLA-driven resolution times
Problem-solving and analytical skills
Positive attitude, drive, and tenacity
Excellent customer service skills
Excellent written and verbal communication skills
Ability to multitask with varying priorities and attention to detail
Valid driver’s license
Willingness to travel by air for work-related duties if located outside the area
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction-free home office workspace
Must be willing to participate in video virtual meetings with camera on
Must pass a comprehensive background check after job offer
Must be able to obtain Department of Defense security clearance after date of hire
Must complete annual cybersecurity and privacy awareness training
Must be legally authorized to work in the United States; ScriptPro does not offer visa sponsorship
Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Short-Term Disability
Company Paid Life Insurance and Long-Term Disability
24/7 on-campus Gym
Vitality Wellness Program that helps lower premium costs
Paid Time Off (PTO)
Maternity, Paternity, and Adoption Leave
Nine paid holidays
Paid volunteer hours
Employee Assistance Program
Company-sponsored events and team-building activities
401(k) Retirement Plan with company match
Financial investment services
Employee discounts on products and services
Remote work from home
High-speed internet and home office requirements support remote work
Professional development through continuous learning and annual cybersecurity and privacy awareness training