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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in payroll administration and Spanish labour legislation, with a strong focus on team leadership, client relationship management, and operational excellence. Proven ability to drive performance, ensure compliance, and optimize processes within a payroll environment.
Highest-signal resume keywords
Payroll AdministrationSpanish Labour LegislationTeam LeadershipClient Relationship ManagementConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ProcessesSLA ComplianceOperational KPIsProcess OptimizationBilling Activities Tracking
Soft Skills
Analytical SkillsDecision-MakingPrioritizationCommunication SkillsCollaborative Mindset
Tools & Technologies
IntegrhoSAP
Industry Keywords
Service QualityCustomer SatisfactionTeam DevelopmentStakeholder ManagementConflict Resolution
About the role
Key responsibilities & impact- Lead a team of approximately 8–10 Payroll Consultants
- Support team members in resolving complex payroll and labour law matters
- Monitor workloads, priorities, and service quality
- Drive engagement, development, and performance within the team
- Partner with stakeholders across the business
- Act as the main escalation point for approximately 15 key clients
- Build trusted relationships with client stakeholders
- Ensure service quality, SLA compliance, and customer satisfaction
- Resolve complex operational issues and support conflict resolution
- Track billing activities and oversee purchase orders for additional services
- Oversee payroll delivery for Spanish payroll clients
- Manage service launches, including payroll schedules and procedure documentation
- Provide guidance on Spanish labour legislation, payroll processes, and compliance
- Monitor service performance, operational KPIs, and quality standards
- Contribute to process optimization and continuous improvement initiatives
Requirements
What you’ll need- Around 15 years of experience in payroll administration and Spanish labour legislation
- At least 3 years of experience in a similar leadership or managerial role
- Proven ability to lead teams and manage client relationships effectively
- Strong analytical, decision-making, and prioritization skills
- Experience in conflict resolution and stakeholder management
- In-depth knowledge of Spanish payroll legislation and processes
- Experience with Integrho and SAP is considered an advantage
- Assertive and resilient, with excellent communication skills
- Ability to remain effective under pressure
- Collaborative mindset and positive contribution to team culture
- Spanish and proficiency in English is essential
Benefits
Comp & perks- Comprehensive training and development programs
- Flexible working schedule
- Private medical insurance 100% covered by SD Worx
- 25 vacation days
- 18 hours for personal matters
- Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
- Cobee flexible retribution options: meals, transportation, etc.
- Laptop and equipment provided
- Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)
- Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
- Career growth opportunities
- Opportunity to work with a global payroll and HR services provider