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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and resource management capabilities while ensuring customer satisfaction and compliance with service agreements. Proficient in contract management, financial oversight, and continuous improvement processes to drive profitability and operational efficiency.
Highest-signal resume keywords
Personnel ManagementResource PlanningContract ManagementService DeliverySLA Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial UnderstandingProfitability AnalysisDeviation ManagementContinuous ImprovementOperational Strategy Development
Soft Skills
LeadershipCommunicationCollaborationAnalytical ThinkingProactive Problem Solving
Industry Keywords
Customer SatisfactionService Level AgreementsResource UtilizationEmployee DevelopmentProcess Compliance
About the role
Key responsibilities & impact- Overall responsibility for delivery, profitability, customer satisfaction, and resource management within the assigned customer portfolio
- Ensure deliveries comply with contracts, internal procedures, and agreed service targets
- Participate in the operational MPS management team and the strategic Operations management team
- Manage employees in Trondheim
- Plan resources and optimize utilization of available resources
- Contribute to competence development, performance follow-up, and employee engagement
- Ensure compliance with internal routines, processes, and guidelines
- Develop strategies and operationalize approved goals and initiatives
- Manage and follow up customer contracts and maintain customer-specific service descriptions
- Act as the customer's primary escalation point for delivery deviations or challenges
- Ensure high customer satisfaction through proactive follow-up and continuous improvement
- Manage delivery quality, efficiency, and profitability
- Handle deviations, implement corrective actions, and follow up SLA breaches
- Ensure correct invoicing according to contracts and agreements
- Identify profitability improvements and collaborate with sales on upselling and service development opportunities
- Deliver results related to customer satisfaction, SLAs, delivery quality and profitability, invoicing, resource utilization, employee development, and process compliance
Requirements
What you’ll need- Relevant higher education within economics, administration, management, or equivalent
- Experience with personnel management and resource planning
- Experience with customer responsibility, contract management, and service delivery
- Good financial understanding and experience following up on profitability
- Experience handling SLAs, deviation management, and continuous improvement work
- Very good verbal and written communication skills
- Strong leadership skills and ability to motivate and develop employees
- Customer-oriented and commercially focused
- Structured, analytical, and solution-oriented
- Proactive and decisive
- Good collaboration skills and ability to build relationships across the organization
- Ability to handle multiple parallel tasks in a dynamic environment
Benefits
Comp & perks- Hybrid work arrangement
- Opportunities to showcase talents and grow professionally