Instructional Designer – Analyst

SDKIntel

. Engage in all aspects of the ADDIE process .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the ADDIE process and instructional design principles, with a strong ability to develop engaging learning content for diverse audiences. Proficient in using eLearning authoring tools and managing learning programs across various industries, ensuring alignment with business objectives and effective evaluation of learner performance.

Highest-signal resume keywords

ADDIE ProcessInstructional DesignELearning Authoring ToolsData AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DesignLearning Program DevelopmentInteractive SimulationsContent DevelopmentEvaluation Strategies

Soft Skills

Organizational SkillsTime ManagementCollaborationEffective CommunicationProblem Solving

Tools & Technologies

Articulate RiseStorylineCamtasiaMicrosoft Office Suite

Certifications & Qualifications

Bachelor’s Degree in EducationInstructional Design Certification

Industry Keywords

HealthcareRetailUtilitiesSalesAdult Learning Theory

About the role

Key responsibilities & impact

Engage in all aspects of the ADDIE process
Manage specific learning programs, including design, development, and on-time delivery of learning experiences
Collaborate with internal team members, client partners, and subject matter experts to translate business objectives into synchronous and asynchronous learning solutions
Plan, organize, and lead cross-functional meetings to analyze data, solve problems, make data-based decisions, and improve agent performance
Design and develop engaging instructional content using text, graphics, audio, video, interactions, and other technologies
Ensure content is clear, concise, engaging, and aligned with learning objectives
Apply instructional design principles and adult learning theory
Develop and manage learning programs for healthcare, retail, utilities, sales, and other verticals
Equip independent agents to handle calls from beginning to end, including call flow, system navigation, soft skills, and transfers
Use project and program management skills to manage deliverables, client review, prioritization, and delegation
Adapt to a fast-paced environment and meet deadlines
Develop synchronous and asynchronous learning content for independent agents serving Liveops’ clients
Review and analyze agent performance data, surveys, training data, and program health metrics to identify trends and improve materials
Host train-the-trainer sessions for facilitators
Develop and implement evaluation strategies to measure curriculum effectiveness and learner performance
Collaborate regularly with the learning team and provide feedback and expertise
Participate in ongoing professional development and stay current on instructional design trends, technologies, and research
Oversee program design and delivery, ensuring timely completion and alignment with objectives
Partner with stakeholders to refine training and evaluate effectiveness to enhance agent performance

Requirements

What you’ll need

Bachelor’s Degree in Education, Instructional Design, Media or relevant program or certificate
Minimum 3 years’ experience designing training curricula and corresponding program elements, or 3 years of experience in a related field
Ability to write effectively for learners, peers, and leadership
Excellent organizational skills, detail orientation, and time management
Ability to prioritize and manage tasks and delegate tasks
Experience using eLearning authoring tools such as Articulate Rise, Storyline, and Camtasia
Experience using Microsoft Office Suite for communication, scheduling, spreadsheet analysis, job aids, and presentations
Strong portfolio of learning materials demonstrating varied development strategies and techniques
Ability to design effective interactive simulations of client systems using eLearning software
Ability to gather, analyze, and act on results
Ability to create and meet deadlines and prioritize in a fast-paced environment
Ability to plan, lead, and participate in virtual meetings in a distraction-free environment
Passion for continuous learning, collaboration, and developing Instructional Design skills
Must be down to Earth, well natured, willing to dive right in, and scale up fast
Ability to sit or stand at a desk for extended periods while working on a computer
Ability to work independently and meet deadlines

Benefits

Comp & perks

Remote work in the United States
Ongoing professional development opportunities
Opportunity to collaborate with an innovative, supportive, fun, and people-focused team
Continuous learning and development in the Instructional Design field