SDKIntel

Data Engineer

• Define and implement the organization’s enterprise data architecture, including data models, pipelines, and platform strategy
• Lead integrations between internal platforms such as Salesforce and CX platforms and third-party systems
• Establish and enforce standards for data quality, metadata management, lineage, and classification
• Partner with engineering, security, and compliance teams on privacy, retention, and access control policies
• Support compliance with SOC 2, HIPAA, GDPR, and PCI DSS
• Lead data risk reviews, support vendor onboarding, and ensure technical audit readiness
• Manage and mentor data engineers, analysts, and specialists
• Lead recruitment, onboarding, performance management, and professional development
• Drive adoption of data best practices and promote a data-driven culture
• Provide thought leadership on modern data stacks, cloud data architecture, and advanced analytics
• Lead selection, implementation, and ongoing management of enterprise data platforms
• Evaluate and implement ELT tools, DBT, Kafka, and cloud-native services
• Support enterprise analytics, AI/ML use cases, and enterprise-wide data warehousing initiatives
• Report directly to the Director, Enterprise Applications & Data
• Initially manage one direct report, with potential team expansion

Data Architect

System Administrator

• Administer and maintain the LMS, including learner accounts, access, courses, curricula, certifications, enrollments, assignments, learning content, and completion records
• Ensure a high-quality learner experience by troubleshooting issues, resolving or escalating system concerns, and maintaining platform accuracy, usability, and compliance
• Generate and analyze LMS reports covering learner progress, certification outcomes, system utilization, and learning effectiveness
• Partner with Learning team members and business stakeholders to translate learning requirements into LMS configurations and learner experiences
• Support certification and learning programs through learner communications, scheduling, roster management, attendance tracking, reporting, and certification administration
• Coordinate and facilitate approved virtual learning sessions, monitor learner participation and results, and recommend improvements
• Participate in special projects, process improvements, and learning-team initiatives
• Provide technical and operational support to learners, stakeholders, and learning team members
• Use learning, reporting, collaboration, and communication systems to analyze information and support learning operations

Learning Management Systems Administrator

Vice President

• Define and launch a portfolio of Transformation Services offerings, including AI and CX readiness assessments, customer-journey and workflow transformation, and future-state operating-model design
• Create repeatable methodologies, diagnostics, decision frameworks, deliverables, governance standards, quality controls, engagement models, packaging, scopes, pricing, delivery standards, and go-to-market enablement
• Build an initial team and flexible network of internal and external subject-matter experts while leading early lighthouse engagements
• Diagnose complex and underperforming customer operations and translate ambiguity into prioritized transformation agendas
• Lead executive discovery using customer-interaction data, operational performance, stakeholder interviews, journey analysis, and frontline insight
• Determine where AI should automate work, augment human performance, or preserve human judgment and expertise
• Redesign customer operations around AI and human expertise and define required organizational changes
• Develop recommendations, business cases, target outcomes, and sequenced roadmaps
• Stay engaged through implementation, operation, measurement, and optimization
• Partner with Professional Services, Technology and Innovation, Sales, Client Success, Global Delivery, Product, Partnerships, workforce teams, and external partners
• Evaluate build, buy, integrate, or optimize technology options and recommend client-ready solutions
• Establish governance, decision rights, risk management, and value tracking
• Own business solution architecture for transformation-led opportunities and support proposals, executive presentations, pricing, and statements of work
• Create demand within the installed base and develop repeatable transformation-led sales plays
• Evaluate emerging AI, CX, automation, analytics, and workflow technologies and prospective partners
• Measure transformation outcomes and turn client learning into methodologies, benchmarks, offerings, proof points, and sales plays
• Recruit, develop, and lead a multidisciplinary transformation team

Vice President – Transformation Services

Learning and Development

• Engage in all aspects of the ADDIE process
• Manage specific learning programs, including design, development, and on-time delivery of learning experiences
• Collaborate with internal team members, client partners, and subject matter experts to translate business objectives into synchronous and asynchronous learning solutions
• Plan, organize, and lead cross-functional meetings to analyze data, solve problems, make data-based decisions, and improve agent performance
• Design and develop engaging instructional content using text, graphics, audio, video, interactions, and other technologies
• Ensure content is clear, concise, engaging, and aligned with learning objectives
• Apply instructional design principles and adult learning theory
• Develop and manage learning programs for healthcare, retail, utilities, sales, and other verticals
• Equip independent agents to handle calls from beginning to end, including call flow, system navigation, soft skills, and transfers
• Use project and program management skills to manage deliverables, client review, prioritization, and delegation
• Adapt to a fast-paced environment and meet deadlines
• Develop synchronous and asynchronous learning content for independent agents serving Liveops’ clients
• Review and analyze agent performance data, surveys, training data, and program health metrics to identify trends and improve materials
• Host train-the-trainer sessions for facilitators
• Develop and implement evaluation strategies to measure curriculum effectiveness and learner performance
• Collaborate regularly with the learning team and provide feedback and expertise
• Participate in ongoing professional development and stay current on instructional design trends, technologies, and research
• Oversee program design and delivery, ensuring timely completion and alignment with objectives
• Partner with stakeholders to refine training and evaluate effectiveness to enhance agent performance

Instructional Designer – Analyst

Operations

• Create sophisticated eLearning content and advanced eLearning modules
• Partner with Instructional Designers to finalize module development
• Utilize text-to-speech audio tools to create and synchronize narration and character audio
• Perform rigorous quality assurance checks on content for agent consumption
• Create client-branded Storyline and Rise templates for agent certification
• Use agent survey data and Business Intelligence tools to identify and resolve development-related issues
• Research innovative learning methodologies, emerging technologies, and multimedia resources
• Develop advanced interactions, animations, simulations, branching scenarios, templates, and gamification
• Support development-related matters and provide guidance
• Provide training, coaching, and mentoring
• Identify development-related issues and provide specific feedback
• Improve learning development processes and tools
• Evaluate new tools and drive process improvements
• Stay updated on industry trends and implement learning technologies
• Mentor team members and contribute to team growth
• Collaborate on design and use feedback to enhance content
• Drive adoption of new learning technologies

Senior Learning Operations Analyst, Learning Media Developer

Talent Coordinator

• Support Talent Acquisition Partners with candidate engagement activities, client programs, sourcing initiatives, and sourcing campaigns
• Assist with outreach campaigns, talent pipeline engagement, and candidate communications
• Monitor and respond to candidate questions across recruiting platforms, talent communities, and social media channels
• Coordinate and conduct candidate information sessions, virtual events, and recruiting training sessions
• Maintain candidate FAQs, communication templates, and candidate-facing resources
• Support recruiting efforts for upcoming classes, hiring initiatives, and priority talent programs
• Coordinate talent community engagement initiatives and candidate nurture activities
• Assist in planning and executing recruiting campaigns, webinars, information sessions, and engagement programs
• Support Talent Acquisition through meeting coordination, reminders, follow-up communications, action item tracking, agendas, presentations, and facilitation support
• Coordinate recruiting-related meetings, projects, and team initiatives with Talent Operations
• Maintain organized records, trackers, templates, and shared documentation
• Support Talent Acquisition leadership with special projects and strategic initiatives
• Partner with Marketing and Talent Operations on recruiting campaigns, employer branding, social media engagement, and candidate communications
• Coordinate graphic design requests and promotional activities for recruiting programs and events
• Collect candidate stories, testimonials, and content ideas
• Gather feedback and support continuous improvement of candidate engagement, recruiting effectiveness, and team efficiency

Data Architect

Learning Management Systems Administrator

Vice President – Transformation Services

Instructional Designer – Analyst

Senior Learning Operations Analyst, Learning Media Developer

Talent Experience Coordinator