Guest Service Agent

Seabrook, WA

. Greet guests upon arrival . Manage check-in and check-out processes, including reservations and payments . Handle phone calls, emails, and in-person inquiries . Provide information about hotel amenities, services, and

Posted 9/28/2026full-timePacific Beach • Washington • United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in the hospitality industry, with proficiency in reservation software and effective communication. Capable of managing guest interactions and maintaining accurate records while ensuring a positive guest experience.

Highest-signal resume keywords

Customer Service ExperienceReservation Software ProficiencyExceptional Communication SkillsOrganizational AbilitiesAbility to Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Check-In and Check-Out ManagementReservation ProcessingFinancial Transaction HandlingDaily Report PreparationRecord Maintenance

Soft Skills

Interpersonal SkillsAttention to DetailProblem-Solving SkillsFlexibilityMultitasking

Tools & Technologies

Computer SystemsReservation Software

Certifications & Qualifications

High School DiplomaBackground Check Clearance

Industry Keywords

Hospitality ManagementGuest RelationsCustomer InquiriesHotel AmenitiesCash Handling

About the role

Key responsibilities & impact

Greet guests upon arrival
Manage check-in and check-out processes, including reservations and payments
Handle phone calls, emails, and in-person inquiries
Provide information about hotel amenities, services, and local attractions
Process reservations, cancellations, and modifications
Anticipate and fulfill guest needs
Address guest concerns and complaints and provide appropriate solutions
Maintain accurate guest, reservation, and financial transaction records
Handle cash and credit card transactions securely
Prepare and distribute daily reports and shift summaries
Liaise with housekeeping and maintenance departments
Communicate guest requests and coordinate responses
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
College degree in hospitality management or related field preferred
Proven experience in a customer service role, preferably in the hospitality industry
Proficiency in using computer systems and reservation software
Flexibility to work varying shifts, including evenings, weekends, and holidays
Must pass a background check prior to employment
Exceptional communication and interpersonal skills
Strong organizational abilities and attention to detail
Ability to multitask effectively in a fast-paced environment
Ability to stand for prolonged periods and walk moderate distances
Ability to lift, carry, push, and pull objects weighing up to 25 pounds occasionally

Benefits

Comp & perks

Medical, Dental and Vision Insurance for all full-time team members
401(k)
Basic Life Insurance — 100% Company Paid
Voluntary Life, Critical Illness and Accident Insurance
Paid Time Off: 10 days (80 hours) earned with up to 2 years of service; 15 days (120 hours) earned upon completing 2–4 years of service; 20 days (160 hours) earned upon completing 5–8 years of service; 25 days (200 hours) earned upon completing 9+ years of service
Employee Assistance Program
Teladoc Virtual Services
Tuition Reimbursement
Discounts and Rental Credits