Seabrook, WA

Agent

• Greet guests upon arrival
• Manage check-in and check-out processes, including reservations and payments
• Handle phone calls, emails, and in-person inquiries
• Provide information about hotel amenities, services, and local attractions
• Process reservations, cancellations, and modifications
• Anticipate and fulfill guest needs
• Address guest concerns and complaints and provide appropriate solutions
• Maintain accurate guest, reservation, and financial transaction records
• Handle cash and credit card transactions securely
• Prepare and distribute daily reports and shift summaries
• Liaise with housekeeping and maintenance departments
• Communicate guest requests and coordinate responses
• Perform other duties as assigned

Guest Service Agent