Customer Success Manager – Mid-Market

Seamless.AI

. Own relationships across an assigned Mid-Market book of business and serve as the primary customer point of contact .

Posted 9/16/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, focusing on relationship-building, customer retention strategies, and effective communication. Proficient in utilizing Salesforce for account management and maintaining customer engagement.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementRenewals and Retention StrategiesSalesforce ProficiencyConsultative Selling Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementAccount Strategy DevelopmentChurn Risk MitigationNegotiation SkillsAction Plan Development

Soft Skills

Strong CommunicationRelationship-BuildingOrganizational SkillsAttention to DetailSelf-Motivated

Tools & Technologies

SalesforceSalesloft

Industry Keywords

SaaSCustomer-Facing RoleMid-MarketCustomer Health MonitoringProduct Adoption

About the role

Key responsibilities & impact

Own relationships across an assigned Mid-Market book of business and serve as the primary customer point of contact
Proactively monitor customer health, engagement, adoption, and organizational changes to identify and mitigate churn risk
Lead renewal strategies and negotiations to maximize retention
Develop account strategies to increase product adoption, customer value, and lifetime value
Identify and pursue expansion opportunities in partnership with Sales
Build trusted relationships and understand customers' business goals, challenges, and growth plans
Conduct proactive outreach using a combination of high-touch and tech-touch engagement
Manage customer escalations and coordinate timely resolution across internal teams
Capture and communicate actionable customer feedback to leadership and Product
Maintain accurate account, activity, and renewal information in Salesforce
Stay current on Seamless.AI products and industry trends to provide knowledgeable, consultative guidance

Requirements

What you’ll need

2–3+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role, preferably in SaaS or technology
Strong communication, relationship-building, and consultative selling skills
Proven ability to manage multiple accounts and priorities in a fast-paced environment
Strong organizational skills and attention to detail
Self-motivated, results-oriented, and proactive
Ability to identify customer risks and develop effective action plans
Experience with renewals, retention, negotiations, or account expansion preferred
Salesforce, Salesloft, or high-volume customer outreach experience preferred
Bachelor's degree in Business, Marketing, or a related field preferred
Applicants must be authorized to work in the U.S.

Benefits

Comp & perks

Equal opportunity employer valuing diversity
Visa sponsorship is not included in the hiring package