Seamless.AI

Customer Success Manager

• Own relationships across an assigned Mid-Market book of business and serve as the primary customer point of contact
• Proactively monitor customer health, engagement, adoption, and organizational changes to identify and mitigate churn risk
• Lead renewal strategies and negotiations to maximize retention
• Develop account strategies to increase product adoption, customer value, and lifetime value
• Identify and pursue expansion opportunities in partnership with Sales
• Build trusted relationships and understand customers' business goals, challenges, and growth plans
• Conduct proactive outreach using a combination of high-touch and tech-touch engagement
• Manage customer escalations and coordinate timely resolution across internal teams
• Capture and communicate actionable customer feedback to leadership and Product
• Maintain accurate account, activity, and renewal information in Salesforce
• Stay current on Seamless.AI products and industry trends to provide knowledgeable, consultative guidance

Customer Success Manager – Mid-Market