Sales Specialist, SMB Accounts

Seamless.AI

. Own cancellation and save opportunities to protect customer relationships and recurring revenue .

Posted 10/10/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong consultative selling and negotiation skills to manage customer relationships and drive retention. Proficient in using Salesforce for tracking customer interactions and outcomes while effectively collaborating with cross-functional teams to enhance customer experience.

Highest-signal resume keywords

Consultative SellingCustomer RetentionSalesforce ProficiencyNegotiation SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionAccount ManagementConsultative SellingNegotiationProduct DemonstrationsSales StrategiesRenewal ManagementChurn Risk IdentificationHigh-Volume Customer InteractionsSaaS Experience

Soft Skills

Strong CommunicationCollaborationOrganizational SkillsResults-OrientedProblem-Solving

Tools & Technologies

SalesforceSalesloftCRM ToolsDigital Outreach ToolsSales Engagement Tools

Industry Keywords

B2B TechnologySubscription-Based ServicesCustomer SuccessCustomer ExperienceSales Workflows

About the role

Key responsibilities & impact

Own cancellation and save opportunities to protect customer relationships and recurring revenue
Manage renewal conversations, navigate objections, negotiate solutions, and secure customer commitments
Identify opportunities to increase product adoption, expand account value, and grow customer relationships
Conduct consultative sales conversations and recommend solutions based on customer goals and challenges
Lead product demonstrations showing how Seamless improves prospecting, sales workflows, and revenue activities
Manage a high volume of customer conversations and maintain follow-up through resolution
Identify churn risks using customer insights, product engagement, and account signals
Collaborate with Customer Success, Sales, Support, Product, and other cross-functional teams
Use Salesforce to manage customer interactions, track opportunities, and document retention and revenue outcomes
Share customer feedback, recurring objections, and retention insights to improve products, processes, and customer experience

Requirements

What you’ll need

1–2+ years of experience in Sales, Customer Success, Account Management, Customer Retention, or a similar customer-facing role
Strong communication skills and ability to navigate objections and challenging customer conversations
Experience building customer relationships, identifying needs, and recommending solutions
Strong consultative selling, negotiation, and closing skills
Ability to manage a high volume of customer interactions while staying organized and responsive
Results-oriented approach with strong ownership, accountability, and follow-through
Ability to quickly learn new technology and communicate its value to customers
Strong collaboration skills and commitment to positive customer outcomes
Experience in SaaS, subscription-based services, or B2B technology preferred
Experience in customer retention, renewals, or account expansion preferred
Familiarity with Salesforce, Salesloft, or similar CRM and sales engagement tools preferred
Experience managing high-volume phone and digital customer outreach preferred
Experience delivering software demonstrations or product training preferred
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience preferred
Applicants must be authorized to work in the United States
Visa sponsorship is not included

Benefits

Comp & perks

Medical, dental, and vision insurance
Health Savings Account and Flexible Spending Account options
401(k) retirement plan with company matching contributions
Company-paid life insurance, accidental death and dismemberment, and short-term disability coverage
Voluntary supplemental insurance options
Employee Assistance Program
Annual wellness reimbursement
Paid time off, company holidays, and paid parental leave for birthing and non-birthing parents
Remote-first work environment
Employee discount and perks program
Professional development, ongoing learning, coaching, sales enablement, and career-growth opportunities