ServiceNow ITSM Developer

Seamless Migration LLC

. Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow development with a strong focus on ITSM, including configuration of Incident, Problem, Change, and Request modules. Proficient in JavaScript and REST integrations, with the ability to translate business requirements into technical solutions.

Highest-signal resume keywords

ServiceNow DevelopmentITIL ProcessesJavaScript ProficiencyFlow Designer ExperienceServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementService CatalogSLA DevelopmentClient-Side ScriptingServer-Side ScriptingREST Integrations

Soft Skills

Problem-SolvingCommunicationCollaboration

Tools & Technologies

ServiceNowFlow DesignerIntegrationHubAutomated Test FrameworkService Portal

Certifications & Qualifications

ServiceNow CSAServiceNow CADServiceNow CIS-IT Service ManagementITIL 4 Foundation

Industry Keywords

ITSMITILITOMPredictive IntelligenceGenerative AI

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules
Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer
Develop and maintain SLAs, assignment rules, notifications, and approval workflows
Customize Service Portal and Employee Center experiences, including widgets as needed
Build integrations with monitoring, collaboration, and identity tools via IntegrationHub and Scripted REST APIs
Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases
Write server- and client-side scripts while following platform best practices and minimizing technical debt
Support upgrades, ATF test creation, and release management through instance stack environments
Troubleshoot production issues and provide tier-3 platform support

Requirements

What you’ll need

3–5 years of hands-on ServiceNow development experience with a strong ITSM focus
Solid knowledge of ITIL processes and how they map to ServiceNow
Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations
Experience with Flow Designer, Service Portal, and Automated Test Framework
Ability to translate business requirements into technical designs and clear user stories
ServiceNow CSA, CAD, and CIS-IT Service Management certifications (nice to have)
ITIL 4 Foundation (nice to have)
Experience with ITOM (Event Management, Discovery) or Hardware Asset Management (nice to have)
Exposure to Now Assist / generative AI features on the platform (nice to have)

Benefits

Comp & perks

100% paid Medical, Dental & Vision for Our Employee
6% 401K match (Vested Immediately)
29 Days' PTO
Flexible Work Schedule
Tuition/Certification Reimbursement
Growth Opportunities w/in an Emerging Defense Company