Seamless Migration LLC

Infrastructure Engineer

• Serve as the first point of contact for cloud-related customer and application-team escalations
• Monitor production infrastructure and identify, isolate, and resolve issues before they impact business operations
• Execute automation scripts for cloud resource and OS-level operations
• Own assigned work, respond promptly to production issues, follow troubleshooting and escalation procedures, and maintain service availability and uptime
• Perform rapid triage and assess scope and business impact of cloud infrastructure problems
• Collect and analyze system logs, network traces, and filesystem information
• Perform basic Red Hat Linux LVM operations, analyze syslog, and troubleshoot OS-level processes and services
• Contact application owners or customers to gather missing information
• Isolate issues across application, operating system, and cloud infrastructure layers
• Open and manage support cases with AWS and Azure when needed
• Prepare logs, evidence, and preliminary troubleshooting for handoff to the senior L3 Infrastructure team when SLAs are exceeded
• Use AI assistants and AIOps tools for log analysis, issue identification, summarization, troubleshooting, and evidence gathering
• Monitor AWS and Azure Backup status reports and perform AWS AMI and Azure image-based VM restores
• Develop and maintain Bash, Python, and Ansible automation for data collection, filtering, troubleshooting, and evidence gathering
• Provide off-hours, night, or weekend support for critical infrastructure issues and escalations

Cloud Infrastructure Engineer

QA Engineer

• Develop, maintain, and implement a reusable approach to BTP Test Automation
• Understand and analyze BTP Testing requirements and procedures
• Create, execute, and optimize BTP test cases, test automation, and automation scripts
• Design and implement the reusable BTP Test Automation framework
• Coach and mentor others on BTP Test Automation technologies and techniques
• Develop and execute BTP test plans, test cases, and automation, including manual testing when required
• Identify, document, and follow up on bugs and quality issues
• Utilize logging, monitoring, and other tools to provide information upstream
• Revisit BTP test cases and strategy to incorporate latest product functionality
• Report and document BTP testing status and results
• Act as a Subject Matter Expert on use and troubleshooting of BTP services
• Collaborate with development and product teams to ensure high-quality solutions
• Manage multiple priorities and tasks in a deadline-driven environment

SAP Business Technology Platform Quality Engineer

Platform Engineer

• Own end-to-end operational accountability for all BTP services across all landscapes within the FedRAMP-authorized landscape
• Serve as lead service owner for the entire BTP portfolio, accountable for service availability, integrity, performance, and compliance
• Maintain understanding of provisioned BTP services, subaccounts, directories, entitlements, and global account configurations
• Define and enforce operational standards, configuration baselines, change control procedures, and governance policies aligned with federal security requirements
• Serve as primary escalation point for platform incidents; conduct root cause analysis, coordinate remediation, and drive corrective actions
• Manage service availability SLAs, identify risks, and implement mitigations
• Establish and maintain monitoring, alerting, and observability frameworks for BTP services
• Develop, maintain, and test business continuity and disaster recovery runbooks
• Lead incident response for platform outages or degradations, coordinating internal teams and SAP support
• Own the upgrade and patch lifecycle for BTP services and products, including planning, testing, and execution
• Coordinate with SAP on patch and update applicability within the FedRAMP-authorized environment
• Manage pre-production validation and regression testing before production deployment
• Monitor SAP Security Patch Day advisories and BTP release notes and prioritize remediation
• Operate and maintain deployed platform extensions, including configuration, access reviews, monitoring, and compliance validation
• Coordinate extension changes through change management and security review
• Monitor extension performance and availability and coordinate resolution of anomalies
• Act as internal platform subject matter expert and operational authority
• Write runbooks, maintain operational documentation, and enable other teams on platform capabilities and constraints
• Collaborate with Enterprise Architecture, Security, Compliance, and Business teams
• Represent the platform in change advisory boards, incident reviews, and operational governance forums
• Provide operational status reporting to leadership
• Mentor junior platform engineers
• Perform responsibilities with a security-, availability-, and compliance-first mindset

Cloud Infrastructure Engineer

SAP Business Technology Platform Quality Engineer

Senior SAP BTP Platform Operations Engineer