SECURENTITY

Customer Success Manager

• Own the entire post-sale Customer Success organization and scale it through the company's next stage of growth
• Lead 12 CSMs across General Contractor and Specialty Contractor segments, a growing management layer, and customer support
• Own gross revenue retention and net revenue retention across enterprise, mid-market, and SMB customers
• Build the enterprise Customer Success motion, including multi-stakeholder account plans, executive sponsorship, and account governance
• Design coverage models, segmentation, hiring plans, and the management layer needed to scale
• Coach managers, build career paths, and hire scalable leaders
• Establish weekly and monthly portfolio reviews, call coaching, QBRs, onboarding execution, and board-level metrics
• Lead cross-functional collaboration with Sales, Product, and Finance
• Evolve tooling and AI-assisted workflows to increase revenue under management faster than headcount
• Report directly to the CRO

Explore VP of Customer Success at SECURENTITY. Review requirements and application details.