Account Resource Manager

Securitas Technology

. Serve as a Security Operations and Command Center (SOACC) Support Specialist .

Posted 9/22/2026full-timeSalt Lake City • Utah • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in security operations and command center support, with a strong focus on managing customer communications and technical documentation. Proficient in DMP, Parabit, and Verint technologies, with a commitment to quality assurance and customer service.

Highest-signal resume keywords

DMP TrainedVerint TrainedParabit TrainedTechnical Documentation CreationCustomer Communication Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DMP Technology SupportParabit Technology SupportVerint DVR Technology SupportMicrosoft ExcelMicrosoft PowerPointData Correlation and AnalysisQuality AssuranceQuality ControlSix Sigma MethodologiesTechnical Documentation

Soft Skills

Attention to DetailExcellent Communication SkillsService-Minded AttitudeOrganizational SkillsMultitasking Ability

Industry Keywords

Security OperationsCommand Center SupportCustomer Performance MetricsEscalation ManagementTechnical Best Practices

About the role

Key responsibilities & impact

Serve as a Security Operations and Command Center (SOACC) Support Specialist
Interface with the Bank of America Implementation and Maintenance team
Support the administration of burglar alarm and digital video systems at banking centers, remote ATMs, and remote AHDs
Meet customer performance metrics and expectations
Identify root causes and implement corrective strategies across a nationwide footprint
Create partnerships between Bank of America, Securitas, and subcontractor groups
Manage inbound and outbound customer phone calls
Oversee escalations to service, procurement, and sales teams
Contact subject matter experts for escalation issues
Manage follow-up communications and customer expectations
Create and maintain technical and best-practice documents
Work independently and make decisions in the best interests of the company and customer

Requirements

What you’ll need

DMP trained, Verint trained, Parabit trained, Hanwha trained, and AMAG trained
Decent with spreadsheets
Ideally a technician background
Ability to manage a steady volume of inbound and outbound phone calls with a high degree of professionalism
Ability to support DMP, Parabit, and Verint DVR technology
Intermediate knowledge of Microsoft Excel, including formulas and chart generation
Knowledge of Microsoft PowerPoint
Basic knowledge of Six Sigma methodologies and/or Quality Assurance/Quality Control procedures desired
1–3 years of related work experience or equivalent
Bachelor's or Associate's Degree preferred
Strong attention to detail
Excellent oral and written communication skills
Service-minded attitude
Ability to correlate data and numbers for analysis
Detail-oriented and organized with the ability to multitask
On-call availability to provide support for critical issues on a rotating schedule

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!