Securitas Technology

Technician

• Perform preventative maintenance on intrusion, video, access control, fire, and integrated systems
• Test, inspect, and clean equipment including DVRs and video devices
• Inspect, test, and replace wireless and control panel batteries
• Ensure access control devices work properly
• Test and inspect intrusion points, communication and backup signals
• Test, inspect, and clean vaults, safes, ATMs, DVRs, and video devices
• Clean and focus video cameras
• Document inspections and complete checklists for each preventative maintenance call
• Ensure all points have been tested and restored
• Verify all alarm signals have been received
• Contact customers to schedule calls and provide estimated arrival times
• Escalate problems and communicate serious issues to appropriate team members
• Accurately report preventative maintenance service ticket data
• Foster positive customer relations
• Maintain communication with mentors and team members
• Organize and manage truck stock parts and tools
• Attend in-person and virtual training
• Complete weekly status reports, evaluations, and testing
• Perform additional duties as assigned

Apprentice Service Technician

Account Executive

• Generate leads and build relationships with national and large regional accounts
• Work from a home office to set appointments and present commercial electronic security products and services
• Manage assigned accounts and new opportunities using a CRM application
• Review account activities and performance with existing customers
• Identify and resolve operational issues with appropriate internal teams
• Develop and implement sales strategies to expand opportunities within the current customer base
• Develop sales approaches with the Director/AVP to identify prospects’ broader needs and target higher-risk areas
• Deliver differentiated sales presentations to prospective customers
• Complete site surveys with Core Commercial Sales teams and Field Sales Engineers
• Work with local representatives to gather information and develop rapport with customer contacts
• Serve as the single point of contact for customer needs
• Coordinate resolution of invoices, service, access, and monitoring issues
• Evaluate, lead, and complete RFI and RFP requests using cross-functional resources
• Perform other duties as assigned

Account Executive, National Enterprise

Manager

• Serve as a Security Operations and Command Center (SOACC) Support Specialist
• Interface with the Bank of America Implementation and Maintenance team
• Support the administration of burglar alarm and digital video systems at banking centers, remote ATMs, and remote AHDs
• Meet customer performance metrics and expectations
• Identify root causes and implement corrective strategies across a nationwide footprint
• Create partnerships between Bank of America, Securitas, and subcontractor groups
• Manage inbound and outbound customer phone calls
• Oversee escalations to service, procurement, and sales teams
• Contact subject matter experts for escalation issues
• Manage follow-up communications and customer expectations
• Create and maintain technical and best-practice documents
• Work independently and make decisions in the best interests of the company and customer

Account Resource Manager

• Generate leads and build relationships with national and large regional accounts
• Set appointments with prospective accounts
• Present commercial electronic security products and services
• Gain new accounts and attract market share
• Sell product and service packages, including recurring-revenue offerings
• Develop and implement comprehensive service/account outsourcing strategies
• Travel extensively within the assigned territory
• Coordinate with internal staff who design clients’ systems

Account Executive – Regional Financial Sales

Account Manager

• Grow a pre-assigned book of business and prospect for new accounts
• Present Securitas Healthcare solutions, close business, and manage accounts after initial sale to ensure continued revenue growth
• Grow sales and establish, manage, and maintain relationships with named IDNs
• Communicate account information effectively to applicable internal and external parties
• Manage sales to assigned accounts through inbound/outbound calls, on-site meetings, and ongoing account maintenance
• Recommend target use cases based on earning potential and estimate the time and resources needed to obtain material sales
• Hold annual business reviews to gauge client satisfaction and align with future client goals
• Manage support and maintenance renewals to receive purchase orders on time
• Establish and maintain corporate-level relationships with assigned accounts
• Attend trade shows and network with potential national accounts
• Assure quality of responses regarding order processing, reporting, and other matters
• Work with company departments concerning government accounts and move orders through the company
• Collaborate with Client Executives and RBDs to create opportunities in named accounts
• Work with Authorized Service Providers to plan and manage deployments and ensure proper support
• Keep relevant stakeholders informed of account problems and important issues
• Develop action plans and obtain contracts and sales from targeted accounts
• Update and analyze current-account information and align client solutions with company solutions
• Develop strategic plans to promote account growth and execute them
• Mentor Client Executives and Account Managers on sales skills
• Engage in problem solving and make decisions and recommendations
• Travel to trade shows, client sites, and national account visits as necessary

Apprentice Service Technician

Account Executive, National Enterprise

Account Resource Manager

Account Executive – Regional Financial Sales

National Account Manager, Acute