Technical Support Engineer

Securitas

. Provide application and configuration support to dealers and integrators .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Video Management Systems and Electronic Access Control Systems, with strong troubleshooting skills in hardware, software, and network issues. Proficient in SQL for data manipulation and experienced in supporting both on-premises and cloud-based solutions.

Highest-signal resume keywords

Video Management SystemsElectronic Access Control SystemsSQL Data ManipulationNetwork TroubleshootingVirtualized Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting System HardwareTroubleshooting Software IssuesInstallation and Configuration SupportDatabase ArchitecturesMicrosoft SQL ServerWindows 10Windows ServerNetwork SetupFirewall TroubleshootingVM Environments

Soft Skills

Strong Organizational SkillsExcellent Verbal CommunicationExcellent Written CommunicationKnowledge TransferAbility to Learn Quickly

Tools & Technologies

Ticketing Management System3xLOGIC Video ProductsInfinias Access Control SolutionsMicrosoft Clustering

Industry Keywords

Access Control Security SystemsCloud-Based SolutionsOn-Premises Solutions

Tech Stack

Tools & technologies

CloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Provide application and configuration support to dealers and integrators
Assist with installation and service activities
Support Access Control solutions, particularly Infinias, as well as 3xLOGIC video products and related technologies
Develop and maintain extensive working knowledge of supported 3xLogic products
Maintain a fundamental understanding of product operating environments
Diagnose and resolve customer hardware and software issues
Answer customer questions and alleviate concerns
Remotely install, configure, and deploy software on physical servers and virtualized environments
Troubleshoot system-reported issues
Troubleshoot network connectivity issues
Act as liaison between customers and engineering teams
Collaborate with sales, engineering, and product development teams to align with customer needs
Document customer interactions in the ticketing management system
Perform other tasks as assigned by management

Requirements

What you’ll need

Extensive knowledge of Video Management Systems and Electronic Access Control Systems, both on-premises and cloud-based
Background in Video and Access Control Security Systems
Strong organizational skills
Excellent verbal and written communication skills
Ability to transfer knowledge and translate technical concepts to non-technical customers
Ability to learn in a fast-paced environment
Functional knowledge of Windows 10 and Windows Server 2008 through current versions
Experience troubleshooting system hardware, software, and integration issues
Experience using and setting up virtualized environments
Experience with basic network and firewall setup and troubleshooting network communication issues
Strong knowledge of database architectures and methodologies, ideally Microsoft SQL Server 2008+
Ability to manipulate data effectively and efficiently using SQL
Excellent knowledge of VM environments and Microsoft Clustering
Ability to work without direct supervision

Benefits

Comp & perks

Equal opportunity employment
Commitment to equity, diversity, and inclusion in work environments
Remote-based work arrangement