Enterprise Customer Success Manager

SednaGlobal

. Own a named portfolio of Premier and Strategic accounts globally .

Posted 11/9/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-value B2B accounts with a focus on executive relationship building and commercial outcomes. Proficient in tracking KPIs related to account health, renewals, and customer success initiatives.

Highest-signal resume keywords

Account ManagementExecutive Relationship BuildingCommercial FluencySalesforce ProficiencyB2B Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal AnalysisRisk ManagementCustomer Success PlanningKPI TrackingTraining Coordination

Soft Skills

Clear CommunicationExecutive PresenceRelationship ManagementPresentation Skills

Tools & Technologies

SalesforceMixpanelSnowflake

Industry Keywords

ShippingMaritime OperationsGlobal TradeCommercial Outcomes

Tech Stack

Tools & technologies

Snowflake

About the role

Key responsibilities & impact

Own a named portfolio of Premier and Strategic accounts globally
Build and maintain executive-level customer relationships
Produce and execute customer-outcome-focused success plans
Run commercially framed QBRs
Maintain deep product knowledge across Sedna Email, Prefix, and VMS
Continuously monitor account health and act on risk signals
Co-own renewal conversations with Account Executives while Sales owns the close
Identify and progress expansion opportunities with Account Executives
Coordinate training delivery through Education
Support smooth onboarding with the Programme Manager
Provide account context to Education Specialists before training sessions
Partner with Support and Product to close feedback loops and convey customer insights
Track retention, renewal, expansion, QBR, escalation, executive relationship, and training coordination KPIs

Requirements

What you’ll need

Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co-owning commercial outcomes alongside Sales
Strong executive presence and ability to hold relationships through difficult conversations
Background in shipping, maritime operations, or global trade strongly preferred
Commercial fluency, including renewal analysis and timely action on risks
Clear, structured written and verbal communication; comfortable presenting to senior stakeholders and leading commercial conversations
Familiarity with Salesforce or equivalent CRM
Experience with Mixpanel or Snowflake is an advantage