SednaGlobal

Customer Success Manager

• Own a named portfolio of Premier and Strategic accounts globally
• Build and maintain executive-level customer relationships
• Produce and execute customer-outcome-focused success plans
• Run commercially framed QBRs
• Maintain deep product knowledge across Sedna Email, Prefix, and VMS
• Continuously monitor account health and act on risk signals
• Co-own renewal conversations with Account Executives while Sales owns the close
• Identify and progress expansion opportunities with Account Executives
• Coordinate training delivery through Education
• Support smooth onboarding with the Programme Manager
• Provide account context to Education Specialists before training sessions
• Partner with Support and Product to close feedback loops and convey customer insights
• Track retention, renewal, expansion, QBR, escalation, executive relationship, and training coordination KPIs

Explore Enterprise Customer Success Manager at SednaGlobal. Review requirements and application details.

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Enterprise Customer Success Manager