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Business Operations Manager
Sedona Digital. Own the operational performance framework across projects, time-and-materials engagements, delivery pods, managed services, run services, and other client delivery models .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational performance frameworks, financial analysis, and governance processes within IT services and consulting environments. Proficient in utilizing advanced data analysis tools and methodologies to drive continuous improvement and operational excellence.
Highest-signal resume keywords
Business Operations ManagementP&L AnalysisAdvanced Excel SkillsGovernance Forum DesignCross-Functional Project Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue ManagementGross Margin AnalysisCapacity ForecastingProcess MappingContinuous Improvement
Soft Skills
Stakeholder ManagementCommunication SkillsOrganizational SkillsAttention to Detail
Tools & Technologies
Microsoft Dynamics 365 Business CentralPower BICRM SystemsProject Management ToolsITSM Systems
Industry Keywords
IT ServicesManaged ServicesCommercial OperationsDelivery OperationsConsulting
Tech Stack
Tools & technologiesAzureERPITSM
About the role
Key responsibilities & impact- Own the operational performance framework across projects, time-and-materials engagements, delivery pods, managed services, run services, and other client delivery models
- Produce weekly and monthly reporting on revenue, gross margin, profitability, utilisation, capacity, delivery milestones, forecast accuracy, backlog, risks, and corrective actions
- Partner with Finance and delivery leaders to analyse P&L performance, investigate variances, improve data quality, and address commercial issues
- Chair and improve operational governance reviews, ensuring decisions have clear owners, deadlines, and follow-through
- Maintain portfolio visibility of delivery health, scope, milestones, resource demand, dependencies, risks, issues, client commitments, and financial performance
- Identify underperforming engagements and coordinate recovery actions
- Establish and manage contract-renewal and extension processes
- Support customer health through opportunity governance, CRM discipline, sales-to-delivery handovers, and activity tracking
- Track practice improvements, Microsoft partnership designations, certifications, skills coverage, and strategic capability measures
- Translate leadership priorities into operational plans, dashboards, routines, and improvement backlogs
- Lead internal business and service-improvement initiatives through implementation, adoption, measurement, and handover
- Improve delivery and operations processes through controls, SOPs, workflows, data ownership, and escalation routes
- Oversee operational data quality and system usage across Dynamics 365 Business Central, CRM, project-management, ITSM, and reporting platforms
- Manage, coach, and prioritise the Business Operations Analyst’s work
- Build relationships with senior leaders and cross-functional stakeholders, constructively challenging performance or governance gaps
- Promote operational discipline, accountability, evidence-based decision-making, and continuous improvement
Requirements
What you’ll need- Significant experience in business operations, commercial operations, delivery operations, PMO, finance operations, or a similar role within an IT services, consulting, managed services, or technology business
- Strong understanding of IT services commercial models, including fixed-price projects, time and materials, engineering or delivery pods, retainers, managed services, and run services
- Demonstrable experience managing revenue, gross margin, profitability, utilisation, capacity, backlog, forecasting, and milestone achievement
- Confidence analysing P&L and management information, identifying variances and commercial risks, and converting findings into clear actions
- Proven ability to design and run governance forums, performance reviews, action tracking, and escalation processes
- Advanced Excel capability and experience building or specifying dashboards in Power BI or equivalent tools
- Experience with ERP, CRM, project-management, and ITSM systems
- Experience of contract, renewal, or commercial lifecycle management
- Practical operations experience, including CRM governance, reporting, forecasting, handovers, and activity management
- Experience leading cross-functional business or service-improvement projects from problem definition through implementation and adoption
- Strong process-mapping, documentation, control-design, and continuous-improvement capability
- Experience managing, coaching, or developing an analyst or operations team member
- Excellent stakeholder management and communication skills
- Highly organised, numerate, commercially aware, and exceptionally attentive to detail
- Familiarity with Microsoft partnership programmes, solution designations, competencies, or certification planning would be advantageous
- Microsoft Dynamics 365 Business Central, HubSpot, Jira, and Azure DevOps experience would be advantageous
Benefits
Comp & perks- Occasional travel where required for client or internal meetings
- Weekly 1:1 with the Director of Programs / senior operational leader
- Weekly 1:1 and ongoing prioritisation for the Business Operations Analyst direct report