Jira Administrator – Integrations Specialist, Security

Sedona Digital

. Design and implement the integration between JSM and CrowdStrike Falcon, connecting Falcon alerts and detections to JSM tickets for structured incident triage and response .

Posted 11/3/2026contractRemote • Serbia, RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering Jira Software and Jira Service Management, with a strong focus on integrating with CrowdStrike Falcon and optimizing workflows for security operations. Proficient in managing API configurations and automation rules to enhance incident triage and response.

Highest-signal resume keywords

Jira Software AdministrationJira Service Management AdministrationCrowdStrike Falcon IntegrationREST API ProficiencySecurity Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira SoftwareJira Service ManagementCrowdStrike FalconCrowdStrike Next-Gen SIEMREST APIsWebhooksJira AutomationScriptRunnerIncident TriageWorkflow Optimization

Soft Skills

Independent WorkAsynchronous Communication

Certifications & Qualifications

Atlassian Certification (ACP-100)

Industry Keywords

Security OperationsMSP EnvironmentIncident ClassificationAlert ManagementAutomation Rules

About the role

Key responsibilities & impact

Design and implement the integration between JSM and CrowdStrike Falcon, connecting Falcon alerts and detections to JSM tickets for structured incident triage and response
Administer and optimize the existing Jira Software and Jira Service Management instance, including workflows, permission schemes, automation rules, SLA configurations, and queues
Configure bidirectional synchronization between JSM and CrowdStrike Next-Gen SIEM, ensuring alert status, assignment, and resolution data flows accurately between platforms
Build automation rules and escalation workflows reflecting the security operations process end-to-end
Maintain API and webhook configurations, troubleshoot integration failures, and keep the platform connection reliable
Work closely with the security team to align JSM queues and SLAs with CrowdStrike detection severity and incident classification
Document all configurations and changes clearly

Requirements

What you’ll need

Strong, demonstrable experience administering Jira Software and Jira Service Management
Hands-on experience integrating JSM with CrowdStrike Falcon, including the Falcon platform’s native Jira connector or API-based integration
Working knowledge of CrowdStrike Next-Gen SIEM and how detections and incidents surface for downstream ticketing workflows
Comfortable with REST APIs, webhooks, and Jira Automation or ScriptRunner for workflow logic
Able to work independently during UK business hours, with good async communication
Atlassian certification (ACP-100 or equivalent) — nice to have
Broader CrowdStrike Falcon platform experience (Endpoint, Identity, Spotlight) — nice to have
Experience in security operations or an MSP environment — nice to have