Customer Support Representative

SeedLegals

. Serve as the first point of contact for SeedLegals users .

Posted 10/23/2026full-timeLondon • United KingdomMid-LevelSenior💰 £28,000 - £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, utilizing HubSpot CRM and AI tools to enhance user experience. Capable of translating complex legal and financial concepts into accessible information for startup founders while maintaining a high standard of service.

Highest-signal resume keywords

Customer Service ExperienceHubSpot CRM ProficiencyProblem-Solving SkillsKPI AchievementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportLegal Document KnowledgeEmail CommunicationPhone SupportLive Chat Support

Soft Skills

De-Escalation SkillsFeedback-FocusedMotivatedAbility to Work Under PressurePassion for Innovation

Tools & Technologies

HubSpotAI Tools

Industry Keywords

Startup LandscapeInvestment LandscapeCustomer ExperienceTeam CollaborationEfficiency Improvement

About the role

Key responsibilities & impact

Serve as the first point of contact for SeedLegals users
Provide customer support through HubSpot live chat, calls, and emails
Answer questions about SeedLegals, from login issues to specific legal documents
Connect users with teams across the company
Provide one-on-one product-specific support through emails and video calls
Use HubSpot CRM and AI tools to deliver a friendly and efficient user experience
Write articles and resources for internal use and platform users
Work on projects that improve team efficiency
Collaborate with engineering, product management, sales, marketing, and legal teams
Help scale the CX team, develop the SeedLegals platform, and deliver best-in-class user support

Requirements

What you’ll need

Proven experience in customer service or support (Email, Phone, and Live Chat)
Experience with a CRM such as HubSpot
Ability to work in a digital-first support environment
Ability to distill complex legal, tax, and equity jargon into clear, actionable advice for startup founders
Track record of hitting and exceeding KPIs
Ability to work under pressure
Ability to de-escalate tricky situations
Ability to solve problems independently
Feedback-focused and motivated to assume more responsibility
Passion for innovation and interest in the startup and investment landscape
Ability to anticipate issues and add value to the customer experience
Organisational skills to juggle multiple tasks without missing deadlines
Ability to deliver a customer experience aligned with company values and tone

Benefits

Comp & perks

Private healthcare, life, and group critical illness insurance
25 days annual leave, plus bank holidays and your birthday off
3 volunteer days per year
Share options after one year in the company
Pension
Hybrid working policy
£250 work-from-home allowance
Learning, development and networking opportunities with experienced individuals in UK startup law, investment, and entrepreneurship
Monthly wellbeing budget
Cycle to work scheme
Annual learning & development budget
Free lunch in the office once a week