Senior CX Insights, Impact & Prioritization Analyst

Seekerh

. Work within Customer Intelligence, transforming data, Voice of the Customer signals, and business metrics into actionable insights, strategic recommendations, and prioritization decisions .

Posted 9/22/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in transforming Voice of the Customer data into actionable insights and strategic recommendations, while effectively measuring the impact of customer experience initiatives. Proficient in analyzing customer metrics and developing business cases to support decision-making across various teams.

Highest-signal resume keywords

Customer Experience AnalysisVoice of the Customer TransformationBusiness Case DevelopmentKPI Definition and MeasurementAnalytical and Critical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer IntelligenceNPS AnalysisCSAT AnalysisCES AnalysisChurn AnalysisRetention AnalysisConversion MetricsRevenue MetricsCost Metrics

Soft Skills

Collaborative WorkCritical ThinkingPresentation SkillsAdvocacy for Recommendations

Industry Keywords

Customer ExperienceCustomer InsightsImpact Versus Effort MatricesScenario AnalysesStrategic Recommendations

About the role

Key responsibilities & impact

Work within Customer Intelligence, transforming data, Voice of the Customer signals, and business metrics into actionable insights, strategic recommendations, and prioritization decisions
Develop and advance methodologies for prioritizing CX pain points and opportunities
Connect customer experience, behavior, operations, and business outcomes
Measure the impact of implemented initiatives
Serve as a technical reference for identifying, sizing, prioritizing, and measuring the impact of key experience pain points and opportunities
Lead scenario analyses, business cases, and impact-versus-effort matrices
Develop recommendations to support decision-making
Collaborate with Analytics, Product, Technology, Operations, Business, and leadership teams

Requirements

What you’ll need

Experience in Customer Experience, Customer Intelligence, insights, and data analysis
Ability to transform Voice of the Customer data into actionable insights, business problems, and opportunities
Experience analyzing metrics such as NPS, CSAT, CES, churn, retention, conversion, revenue, and costs
Knowledge of prioritizing demands and opportunities using criteria such as impact, effort, criticality, risk, and value potential
Experience developing business cases, scenario analyses, and strategic recommendations
Ability to integrate experience, behavioral, operational, and business data to support decision-making
Experience defining KPIs, targets, baselines, and measuring results and impact
Ability to create executive presentations and advocate for recommendations with leadership
Strong analytical and critical-thinking skills, with the ability to challenge assumptions and make evidence-based decisions
Comfortable working collaboratively with Analytics, Product, Technology, Operations, and Business teams